Overview
Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water.
We offer a competitive salary up to £60,000 depending on experience, a company car cash allowance (£6,000), an annual incentive related bonus (up to 10% of annual salary), private health care (self only), an attractive pension scheme (up to 12% company contribution), life assurance cover of 4 times pensionable salary, 25 days annual leave plus bank holidays plus an extra wellness day, and a great benefits package including health cash plan, critical illness insurance, dental insurance, life assurance flex and partner cover, retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and more.
Location: This role will initially be based in Bradford but the office will move to Leeds Valley Park in summer 2026, so you’ll be based there in the future. Hybrid working (two office days per week – Bradford/Leeds) with travel across our network. Work type: Permanent. 37 hours per week, Monday – Friday.
Role
We have an exciting opportunity for a Smart Waste Networks Manager to join the Customer Field Services (CFS) at Yorkshire Water and help provide the best service to our customers. Could this be you?
What we do
We provide essential water and wastewater services to every corner of the Yorkshire region, ensuring people have clean and safe drinking water and that wastewater is removed. We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow, 24/7, 365 days a year. New environmental legislation, investment, and changing customer expectations make this an exciting time to contribute to the water industry. CFS are a key part of how we meet these changing expectations of customers and regulators.
The Smart Waste Networks Manager plays a crucial role in supporting the wider CFS team to identify and lead opportunities for improvement, while supporting development and rollout of strategic change that enhances day-to-day productivity and efficiency of the CFS department.
Where you fit in
As our Smart Waste Networks Manager, you will:
* Ensure relevant stakeholders are identified and support line managers with clear and effective communications about the device roll out.
* Collaborate with the wider wastewater team to explore opportunities for active catchment management.
* Work with internal and external communications to explore opportunities for sharing delivery plans and opportunities for improvements.
* Act as the link from CFS into the Operational intelligence team to optimise operational demand and improvements.
* Lead and support colleagues across the company to maximise the implementation of successful change.
* Work with commercial services to manage the AMP8 telemetry deployment contract and supplier.
* Develop a maintenance strategy and programme to ensure effective device availability and data quality.
* Explore opportunities for innovation and new techniques to further develop a Waste Water smart network.
* Drive customer improvements through process optimisation working with service optimisation teams.
What skills & qualifications you will need
* Experience in designing and delivering change.
* Experience in field operations understanding the challenges faced in field-based roles.
* Excellent communication skills with the ability to engage and influence across business readiness teams (e.g., Business change, comms and learning) to plan and deliver activities outlined in change impact assessments.
* Broad understanding of sewer network systems and associated assets.
* Broad understanding of telemetry devices, data capture and installation/deployment techniques.
* Be an ambassador for change, encouraging senior stakeholders and frontline colleagues to adopt the change proactively and engagingly.
* Recent experience of leading and managing operational teams within water/wastewater.
* Strong knowledge and experience of business processes and systems linked to day-to-day CFS operations, planning and scheduling, and customer management practices.
* Previous experience of managing change in a fast-paced operational environment.
* Ability to work in a fast-paced delivery environment and manage multiple tasks effectively.
* Proactive, self-motivated, organized and takes personal accountability.
* Full UK driving licence; role will require working at various locations across Yorkshire.
Additional information
Although we operate 24 hours a day, 365 days a year, we support flexible working patterns and job share options where possible to help balance work and home life.
Do we sound like your cup of tea? If you have experience as a Smart Waste Networks Manager and want to help us deliver great service for our customers while looking after the environment, please apply today to learn what a career with Yorkshire Water can offer you.
Pre-employment checks may include a Basic Disclosure Check via a third-party company, and depending on the role, security vetting (Counter Terrorist Check or Security Check). All roles may require a medical questionnaire and further medicals when required. We are committed to accessibility in our recruitment process and will discuss reasonable adjustments if needed. Kelda Group reserve the right to close this position before the published closing date. Closing date: 3 May 2026.
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