Housing Officer
Shrewsbury, Shropshire
£33,000 - £35,000 per annum
Permanent, Full-Time
About the Role
Think Recruitment are delighted to be working in partnership with a well-respected housing provider in Shrewsbury who are looking for a dedicated Housing Officer to join their team on a permanent basis. This is an excellent opportunity for someone with a passion for community engagement and tenancy management to make a real difference in residents' lives.
As a Housing Officer, you'll be responsible for managing a patch of general needs properties, providing a responsive and proactive housing management service. You'll build strong relationships with tenants, ensure compliance with tenancy agreements, and work collaboratively with internal and external teams to maintain safe and sustainable tenancies.
Key Responsibilities
Manage a designated patch of properties, acting as the main point of contact for tenants.
Deal with tenancy issues including ASB, rent arrears, and tenancy breaches in line with policy.
Conduct regular estate inspections and identify improvements to the neighbourhood environment.
Support tenants with tenancy sustainment and signpost to appropriate support services.
Work closely with income, repairs, and housing support teams to deliver a high-quality, customer-focused service.
Maintain accurate records and case notes in line with data protection and organisational policies.About You
Experience working in a housing management or tenancy services role.
Strong communication and problem-solving skills.
Knowledge of housing legislation and tenancy management best practice.
Confident in handling challenging situations and resolving disputes effectively.
Full UK driving licence and access to a vehicle.What's on Offer
Competitive salary and benefits package.
Ongoing professional development and training opportunities.
Supportive team culture with a focus on work-life balance.
Opportunity to make a meaningful impact in the local community.If you're passionate about delivering quality housing services and supporting residents to thrive, we'd love to hear from you.
INDPS