Job Description
Are you someone with a keen interest in technology, great communication skills, and good attention to detail. Looking for your first step into a secure tech environment with real growth potential?
This could be the opportunity you’ve been waiting for!
We’re looking for an enthusiastic, hands-on Low Side Technician to join our busy and friendly team supporting over 20,000 UK devices across a high-security site in Cheltenham. You will play a key part in securing national infrastructure by keeping mobile devices safe, updated, and accounted for.
This is a perfect entry point for someone with no previous technical experience, but a genuine interest in IT and customer service, and a willingness to learn on the job. You’ll receive full support and training from an experienced team as you build real-world skills in mobile device management, asset control, and service operations.
This role is office based 5 days a week in Cheltenham.
What You’ll Be Doing
* Provision, configure and support laptops, tablets, and phones across a secure estate.
* Sanitise, build, track, and distribute devices daily.
* Take ownership of incidents, service requests, and hardware refreshes (approx. 2,000 devices per year).
* Handle administration tasks such as logging assets, updating systems, and coordinating disposal.
* Use mobile device management (MDM) tools to remotely control and update systems.
* Work closely with colleagues across departments and interact with customers every day.
What you’ll bring:
You don’t need technical experience, just the right attitude:
* A real interest in IT, mobile devices, or technology.
* Comfortable communicating with various team members and dealing with customer services.
* Comfortable working in a structured, repetitive role with a solid focus on accuracy.
* Willingness to follow detailed processes and strict security protocols.
* Reliable, self-motivated and keen to grow.
Due to the nature of the work, you must hold active DV clearance to apply.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent.
Location: Cheltenham - On-site 5 days a week.
Security Clearance Level: MUST HOLD ACTIVE DV.
Internal Recruiter: Soraya.
Salary: £28,000 - £32,000.
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund.
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.