Receptionist and Insurance Administrator (Part-Time)
In this role you will be the first point of contact for clients and the general public both on thetelephone and in person.You will be demonstrating a professional and knowledgeable impression to promote the Practice and give confidence to our clients. This role reports to the Practice Manager.
This is a part-time role working Wednesday (8:00am - 5:00pm) Thursday (8:00am - 5:00pm) Friday (8:30am - 7:00pm) and 1 in 4 Saturdays (8:00am-2:00pm).
Your responsibilities will include:
* Ensure that all visitors to the practice are met in a professional, friendly and courteous manner at all times.
* Telephone calls should be answered as a matter of priority to ensure that all client enquiries are dealt with promptly and professionally
* Inform and educate clients, providing excellent customer service at all times, in a professional, sympathetic and courteous manner
* Convert enquiries to appointments wherever possible to maintain pet healthcare.
* Organise appointment diary as efficiently as possible to maximise clients seen.
* Record, pass on and personally follow up enquires promptly and efficiently.
* Check/update vaccine/contact details upon each visit or during each phone call.
* Where appropriate record any other information on the Practice system to support the Vets during consultation process.
* Ensure invoices are correct and any adjustments have been added.
* Ensure clients pay for services on day of treatment.
* Secure follow up appointments to close a treatment plan fully wherever possible.
* Ensure appointment call backs are completed to check customer satisfaction.
* Complete pre-op reminder calls.
* Call all missed appointments to re-schedule.
* Educate all clients about practice services.
* Actively promote Pet Healthcare Plans and pet insurance.
* Actively promote any promotional schemes.
* Always keep the reception area clean and tidy, especially ready for the next working day.
* Adhere to all practice/reception policies/procedures to always ensure an excellent level of customer service to our clients.
* Be responsible for own Personal Development by attending internal/external courses and personal study to develop skills.
* Help with the marketing targets according to the business plan as all staff are to contribute to the success and profitability of the practice.
* Under the Health & Safety at Work Act 1974, it is the duty of every employee to take reasonable care of themselves and others at work. This also includes taking care of equipment and reporting immediately any items not working.
* Carry out stock orders when required and assist with the biannual stock take.
* Complete insurance claims, using both paper claims and insurance portals.
Your duties will include:
* Perform administrative and reception duties to include:
* Booking, cancelling and changing appointments.
* Receiving cash/card payments.
* Handle insurance claims and instalment queries.
* Deal with cash exchanges and end of day banking procedures.
* Attend reception team meetings as and when requested.
* Dispense medications/prescriptions.
* Keep client/patient records up to date.
* Check clinic emails and process appropriately.
* Ensure all daily paperwork completed (lab reports, consent forms, vaccination paperwork etc.).
* Client information and all counter sale products are well stocked and clean.
* Ensure change available in till for next working day.
* Deal with and organise incoming and outgoing post.
* Ensure all messages are recorded legibly and in full, including pet and client's name, address, contact number and problem, and passed on to the relevant person
* Fill out consent forms ready for next day surgeries.
* Send out correct booster/wormer and flea reminders.
* Fill out paperwork for Pet Healthcare Plan/4-week free insurance.
About us
Overdale is a long standing practice located in the heart of Buxton, providing services to the town and the surrounding areas, including the Hope Valley where we have a small branch. To the south of Buxton our catchment area overlaps with our sister practice McMurtry and Harding who have branches in Ashbourne and Wirksworth.
We are a mixed practice providing care, advice and treatment for all animals great and small. In 2010 we entered into a voluntary scheme with our governing body the RCVS which gives you confidence that our practice and the services it offers have been ‘vetted’ and have passed.
In addition to a competitive salary, you will benefit from:
* 6.6Weeks annual leaveFTE
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Discounted staff pet care
Overdale Veterinary Practice, Buxton
#J-18808-Ljbffr