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Band 3 Medical Secretary - Rheumatology (maternity cover)
The closing date is 16 August 2025
We are excited to offer an opportunity for a motivated and compassionate individual to join our dynamic Rheumatology team on a 9-month fixed term contract of 9 months. This role provides secretarial support to one of our consultants. The successful candidate will play a key role in ensuring the smooth running of the service, with responsibilities including audio typing of clinic letters, management of the partial booking waiting lists, general correspondence and minute-taking.
In addition to secretarial duties, the post holder will provide vital administrative support to the wider department and Clinical Team. They will also serve as a sensitive and empathetic point of contact for patients, relatives, and carers.
Main duties of the job
Key Responsibilities:
*Act as a point of contact for staff, patients, carers, and healthcare professionals, managing sensitive and distressing situations with empathy.
*Handle telephone and face-to-face enquiries with professionalism, ensuring accurate message recording and effective problem-solving.
*Attend and contribute to team meetings, promoting collaboration and effective communication.
*Type clinical documentation (e.g. clinic letters, discharge summaries, medical reports) with a strong understanding of medical terminology.
*Arrange patient appointments and manage consultants' diaries and correspondence.
*Maintain and update patient records using Trust IT systems, ensuring data accuracy and confidentiality.
*Support colleagues during busy periods and assist with administrative tasks such as scanning, photocopying, and managing hospital notes.
*Adapt to new technologies and working practices to support departmental efficiency.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
* *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
* *Business Administration NVQ level 3 or equivalent experience in a clerical environment
* *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
Experience
* *Experience of dealing with the Public/Customer service experience
* *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
* *Experience of using IT systems
* *Experience of working in a busy environment
* *Experience of working in Healthcare
Additional Criteria
* *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
* *Good organisation skills and ability to multitask
* *Ability to deal professionally with enquiries from staff
* *Ability to problem solve
* *Understand confidentiality and apply the principles
* *Ability to pay attention to detail where there are predictable interruptions to the work pattern
* *Ability to deal with stressful situations and sensitive
* *Work effectively and flexibly as part of a team to meet the needs of the services
* *Confident in dealing with people at all levels
* *Must be able to demonstrate an understanding of equality and diversity
* *Mature open and flexible approach to work
* *Demonstrates care and compassion
* *Good inter-personal and communication skills.
* *Good organisational skills
* *Team Player
* *Demonstrates reliability, motivation and commitment
* *Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals Birmingham NHS Foundation Trust
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