LOCATION: Heathrow Airport WORKING HOURS: 40 hours per week, Monday to Friday SALARY: Competitive If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help! OVERVIEW OF JOB DESCRIPTION We are seeking a dynamic and experienced General Manager to lead our operational teams. The ideal candidate will be responsible for overseeing all aspects of the business, including strategic planning, budget management and team leadership across our Cabin Cleaning, Security and VIP operations. This will include the provision of a professional and high-quality level of service to meet and exceed the requirements outlined in our contract/service level agreements as agreed with ABM’s customer airlines. Your leadership is crucial in developing and mentoring the team, providing a safe, secure and productive work environment driving the overall success of the business to include continuous growth through further contract opportunities. Main Duties & Responsibilities: General Duties: Build and maintain excellent customer relationships to develop a constantly improving service. Build trust and credibility, thoroughly understanding the customers’ needs. Lead and motivate your team to achieve high performance through coaching, guidance, and support as needed, whilst also developing a strong team culture. Responsible for implementing and maintaining the quality management systems and carrying out monthly quality assurance checks. To manage the delivery of all services ensuring compliance, budgetary control, and continuous improvement. Monitor financial performance and make data-driven decisions. Demonstrate ability to lead a high-performing team. Set clear goals and targets for direct reports through the Performance Review process, recognise good performance, and professionally manage poor performance. Ensure compliance with company policies and regulations. Assess operational efficiencies, create standardised processes and procedures, and implement improvements and changes to drive efficiencies. Collaborate with other departments to ensure alignment and success. Seek to identify and deliver organic growth opportunities with existing customers and drive for synergy benefits between customers at Heathrow Airport To promote, implement, observe, and comply with all good working practices and to ensure compliance with the Health & Safety and statutory regulations. To produce monthly management reports and attend finance review meetings. To manage all 3rd party resources working on behalf of ABM on the contract. To undertake monthly audits of the site and to follow up urgently on any nonconformance issues. To manage all procurement requirements on site. To ensure professional and concise day-to-day operational interaction with all clients. To attend Client meetings as directed by your line manager. Lead the operation through visibility and engagement Drive performance through initiatives and projects Financial Management: Full P&L accountability. Meeting budgetary targets, monitoring financial plans with profit and loss information, strategic planning, setting key objectives. The monitoring of expenditure and income against the plan, credit control, and control of all direct costs using efficient methods of operation. To ensure that all forecasts are achieved, to secure and implement, when necessary, price adjustments. Responsibility for the review of cost-efficient methods of operating and managing margin improvements by means of productivity. To be responsible for all wage sheets submitted by site. Administrative Duties: Ensure customer queries are responded to in a timely manner, both orally and in writing, setting work targets for lower management. Attending meetings both internally and externally with customers, on a monthly / quarterly basis. Briefing, de-briefing and training in line with operational requirements across all service lines. To perform any specific investigation as may be required as a senior manager. Responsibility for the implementation and maintenance of the quality management systems, carrying out monthly quality assurance checks. Staff Recruitment, Selection, and Industrial Relations: To ensure that employment records are current and carry out staff appraisals and recommend candidates suitable for future development. To ensure staff are employed per the Company’s employment procedures. To ensure staff are trained in the duties for which they are employed. To ensure that staff are aware of the Company’s Disciplinary and Grievance procedures and that the procedures are adhered to in all disciplinary cases. Ensuring the Company’s Health and Safety procedures are practiced by all employees. Lead and manage pay negotiations with all Unions. Person Specification: You will have had 3 years of relevant senior management/ supervisory experience within the Aviation sector and be able to show demonstrable success in delivering exemplary customer service. You will have 3 years’ experience of having worked in Aircraft Cabin Cleaning and Security Operations You will also be able to show a dynamic, successful track record of transforming a business operation using excellent leadership, communication, and interpersonal skills to motivate a large workforce to meet the needs of our customers. Presentation, communication, and planning skills and computer skills using Microsoft Office: (Excel, Word, PowerPoint). Essential: Excellent people management skills – driving accountability and delivering results through teams. Excellent Communication skills and Interpersonal skills. Experience in driving efficiency savings and business growth. Aptitude to receive and deliver training. Demonstrable experience in customer relationship management both internal and external. Be able to take responsibility and show initiative. Well-developed IT skills NEBOSH / IOSH trained. Flexible approach Good Project Management Skills. Benefits We’re proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM’s benefits, visit our About ABM: ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.