Job Title: Business Analyst – Process Improvement and Root Cause Analysis
Location: Hybrid Redhill, UK (2days/week onsite)
Duration: 6Weeks Contract
500GBP/day Inside IR35
Role Overview
We are looking for a Business Analyst to design and develop a Root Cause Analysis (RCA) playbook. This role will focus on understanding business processes, defining governance, and creating structured documentation to improve operational efficiency.
Key Responsibilities
Gather and analyze business requirements for Root Cause Analysis (RCA) framework
Develop a structured RCA playbook including processes, governance, and reporting
Perform process mapping (AS-IS / TO-BE) and identify improvement opportunities
Define and document workflows, roles & responsibilities (RACI), and operating models
Create standard reporting templates and documentation artefacts
Conduct stakeholder workshops to gather inputs and align on processes
Work closely with business and technical teams to ensure effective implementation
Support process improvement and transformation initiatives
Required Skills & Experience
Strong experience as a Business Analyst in process improvement / transformation projects
Expertise in process mapping, process design, and documentation
Experience in defining governance frameworks and operating models
Excellent stakeholder management and communication skills
Ability to run workshops and requirement gathering sessions
Preferred Experience
Experience in Insurance or Operations domain
Exposure to Root Cause Analysis (RCA) methodologies
Experience working on process improvement or transformation programs
Key Competencies
Strong analytical and problem-solving skills
Excellent documentation and structuring ability
Attention to detail
Ability to work with cross-functional teams
Priyanka Sharma
Senior Delivery Consultant
Office: 02033759240
Email: