Lloyd Carlisle are looking for a Service Retention Executive. Your role Lloyd Motor Group have a new and exciting opportunity for a Service Retention Executive to join our team at Lloyd BMW Carlisle. Salary: £24,400 Basic Salary Per Annum with an OTE of £29,000 Per Annum Hours: Monday to Friday, 8.30 a.m. to 5.00 p.m. Role Responsibilities: To utilise iLloyd and Dealer Management / manufacturer systems to contact customers due for service, MOT or vehicle updates checking EVHC system for any outstanding deferred work for follow up / clear down Apply understanding of the customer’s needs to guide them towards the product or service that will best meet their needs To promote Service Plans and Products to applicable customers and new service customers as a retention tool Supports the Service Manager and team to meet objectives Work with your colleagues to actively promote our services and identify business opportunities. Rewards 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday. Healthcare cash plan. Employee vehicle-discount schemes. Highstreet discounts. Cycle to work scheme. Eyecare vouchers. Free flu jabs. Pension scheme. Life Cover. Internal and manufacturer training. Staff referral scheme. Tool insurance.