Job Description
We are looking for a CX Platform Exec to join us here at Cheil UK on a secondment contract (12 -months) with Samsung.
The role would be based at the Samsung EU HQ offices in Chertsey.
Why Join Our Team?
This exciting role is part of a team that shapes the overall experience customers receive
when they buy and use a product or service from Samsung. Based in the Customer
Engagement team, this role is an integral part of the wider CX (Customer Experience)
Team.
As a Platform Executive, you will be responsible for maintaining and supporting platforms
and technology across CX. You will deliver support to teams both internally within Samsung
and across our key service delivery and customer support partners. You will work at the
intersection of technology and people, driving change that improves efficiency,
streamlines processes, and maximizes the value of new systems and technologies.
Your key responsibilities
1. Coordinate existing platforms portfolio within CX while understanding wider business platform developments
2. Maintain key vendor relationships to drive performance against the delivery plan with clear definition of key performance indicators and shared measures of success
3. Coordinate change initiatives by overseeing techn...