Job Description
Job Title: 3rd Line IT Engineer Salary: Up to £45,000 Location: Maldon, Essex
We're working with a well-established, friendly Managed Service Provider (MSP) based in Maldon, Essex, who are looking for a 3rd Line IT Engineer to join their growing team.
This is a fantastic opportunity for a skilled, experienced engineer who enjoys solving complex technical issues, working with a broad range of technologies, and being part of a relaxed, supportive company that values professional development.If you're looking for a senior role with real variety, plenty of autonomy, and ongoing opportunities to gain further certifications, this could be a perfect fit.
The Role:As a 3rd Line Engineer, you'll be a senior technical point of escalation within the business, supporting both the Service Desk team and clients directly. You'll work on high-level troubleshooting, complex technical issues, and project delivery, as well as providing occasional on-site support to clients.
Key Responsibilities:* Act as the senior escalation point for complex technical issues (remote and on-site)* Provide expert support across servers, networks, cloud services, and security* Assist with the design, delivery, and implementation of IT projects* Mentor and support junior members of the team* Troubleshoot and resolve critical hardware, software, and networking problems* Build and maintain strong client relationships through excellent service delivery
About You:* Strong experience in a senior IT support role (MSP experience highly desirable)* Excellent troubleshooting skills across Microsoft environments, including:? Microsoft 365 & Azure? Windows Server (2016/2019/2022)? Active Directory, Group Policy, DNS, DHCP? Networking fundamentals (firewalls, switches, routers)? Virtualisation (Hyper-V/VMware)* Experience with project work, migrations, and installations* Excellent communication and customer service skills* Full UK driving licence (essential for client site visits)* Relevant industry certifications (desirable - but full support provided if you're working towards them)
What's in it for you?? Up to £45,000 salary (depending on experience)? Relaxed, friendly working environment? Structured training & funded certifications? Senior technical role with autonomy and variety? Ongoing career progression opportunities? Regular team events and a positive, supportive culture
If you're an experienced 3rd Line Engineer looking for your next challenge with a genuinely nice company that invests in its people