Service Account Manager – Security | South East (home-based, client sites within the M25) | Up to £55,000 depending on experience + car / allowance
Key Responsibilities
* Manage day-to-day service delivery across multiple security sites
* Act as the main point of contact for key clients
* Monitor engineer performance and SLA compliance
* Analyse service data and produce performance reports
* Oversee small works, surveys and service improvements
* Coordinate with engineers, subcontractors and internal teams
* Identify opportunities to improve service and grow accounts
* Ensure all works comply with industry standards and regulations
Technical Focus
* CCTV systems
* Access Control
* Intruder alarms (basic)
* Enterprise platforms such as:
* C-Cure
* Lenel
* Gallagher
Experience
* Background as a field engineer within security systems
* Previous experience in a Service Manager / Account Manager role
* Strong technical knowledge of CCTV and access control systems
* Experience managing enterprise-level sites
* Ability to interpret data and manage SLA performance
* Excellent communication and client management skills
* Organised, proactive and commercially aware
Overview
We are seeking an experienced Service Account Manager to oversee service delivery across a portfolio of client sites. This role is ideal for someone with a strong technical background who has progressed from engineering into management and understands enterprise-level security systems.
You will be responsible for maintaining high service standards, managing client relationships, and ensuring contractual SLAs are consistently achieved