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Customer and trading manager - nightshift

Cambridge
Sainsbury
Trading manager
Posted: 9 September
Offer description

Overview

Nightshift Manager role focused on leading overnight replenishment and store operations, prioritising deliveries, organising the warehouse and replenishing shelves while ensuring safety and wellbeing of colleagues.


Responsibilities

* Lead a team overnight to deliver all replenishment activities and get involved to prioritise deliveries, organise the warehouse and replenish shelves.
* Often run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
* Ensure standards are brilliant by morning so the store is ready to serve customers.
* Manage people, including performance and development, disciplinary matters and ensuring scheduling and pay are accurate.
* Comfortable with nightshift working and adaptable to the physical and mental impact of these shift patterns, maintaining a safe and healthy environment for the team.
* Experience in line management in a fast paced, operational environment.
* Demonstrate resilience to the mental and physical demands of working nights.
* Provide brilliant customer service and coach a team to do the same.
* Experience delivering and monitoring KPIs or other performance indicators.
* Manage disciplinary, performance or other employee relations issues.
* Lead operations and be comfortable working alone in the absence of more senior management.
* Embrace inclusivity and deliver excellent customer service while coaching colleagues to do the same.
* Experience leading a team in a fast paced, customer facing environment, motivating others, driving performance and keeping operations running smoothly.
* Operational leadership skills, taking responsibility for store operations in the absence of more senior managers.
* Proven success in meeting or exceeding KPIs such as sales, availability, customer satisfaction or colleague engagement.
* Managed employee relations issues including performance and absence management.
* Desirable: has worked night shifts in a high volume, operational environment and created a safe, supportive atmosphere for the team during out of hours trading.


Benefits

* Nightshift work is full-time over 4 nights with a £4,500 premium on top of base salary. Night shifts typically run from 22:00 to 08:00.
* Discount card – 10% discount off shopping at Sainsbury's, Argos, Tu and Habitat after four weeks; increases to 15% off at Sainsbury's on Fridays and Saturdays and 15% off at Argos on every pay day.
* Annual bonus scheme based on personal and company performance.
* Free food and hot drinks provided for colleagues in all stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension - employer contributions matched between 4% and 7.5% of pension contributions.
* Sainsbury's share scheme - opportunity to build up an investment at discounted rates.
* Wellbeing support – access to emotional support, counselling, legal and financial advice.
* Colleague networks – opportunities to connect with peers and develop.
* Cycle to Work scheme – hire a bike and cycling equipment with tax and NI benefits.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
* Inclusive employer with a commitment to development, mentorship, training and career progression, and diverse representation.
* If you require reasonable adjustments during application or interview, please let us know for support.
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