NHS Royal Sutton Coldfield, England, United Kingdom
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NHS Royal Sutton Coldfield, England, United Kingdom
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Job Summary
At Sutton Coldfield Group Practice, we pride ourselves on delivering high-quality, patient-centred care in a supportive and dynamic environment. As we continue to grow and evolve, we are seeking a confident and efficient Team Leader to join our busy primary care team. In this role, you will oversee day-to-day operations, ensuring that the highest standards of care are maintained for our patients while leading and supporting a diverse team of healthcare professionals.
Job Summary
At Sutton Coldfield Group Practice, we pride ourselves on delivering high-quality, patient-centred care in a supportive and dynamic environment. As we continue to grow and evolve, we are seeking a confident and efficient Team Leader to join our busy primary care team. In this role, you will oversee day-to-day operations, ensuring that the highest standards of care are maintained for our patients while leading and supporting a diverse team of healthcare professionals.
This is a fantastic opportunity for an experienced and confident leader who thrives in dynamic settings. Youll play a pivotal role in managing the daily operations of the practice, ensuring smooth service delivery and fostering a culture of collaboration, respect, and excellence.
Main duties of the job
As Site Team Leader, you will be the driving force behind the effective day-to-day running of the practice. You'll lead a multidisciplinary team, support service development, and ensure operational standards meet the evolving needs of patients and staff alike. Your leadership will directly contribute to the delivery of high-quality, efficient healthcare services.
About Us
SCGP mission statement and values:
Passionate About Health Compassionate With People
Our vision is to be a bold and innovative general practice which is integrated in the community and delivers quality care in partnership with our patients.
All members of the SCGP team are dedicated to providing a quality service in order to achieve safe health services, which meet patient needs.
Good general practice is based on good doctor and patient relationships requiring trust and mutual respect. We believe this is basic to good patient care. We work in a partnership with our patients.
At Sutton Coldfield Group Practice, we invest in our people and are proud to offer:
* A competitive salary and access to the NHS pension scheme
* 25 days annual leave plus paid bank holidays
* Paid sick pay
* Ongoing training and professional development opportunities
* A supportive and forward-thinking work culture
* The chance to make a meaningful impact on patient care and team wellbeing
Details
Date posted
14 July 2025
Pay scheme
Other
Salary
£28,700 to £31,000 a year
Contract
Permanent
Working pattern
Full-time
Reference number
A3813-140725
Job locations
228 Lichfield Road
Sutton Coldfield
B74 2UE
Job Description
Job responsibilities
* Job Role & Purpose
The primary purpose of this role is to ensure that systems, structures and processes that are in place are delivering the smooth and efficient day to day running of the site. Directly responsible for supporting Site Managers and their colleagues, to ensure we deliver excellent services and care for our patients, deputising for their Site Manager when required
* Key Duties & Responsibilities
With strong organisational and communication skills your responsibilities will include supporting and covering the responsibilities of the Site Manager which include;
Providing cover and assistance to the Patient Coordinators as and when required
Moving resources in the moment to ensure that contact volume is met with the correct level of resource
Ensure that all site daily tasks are carried out, including, but not limited to;
* Ensuring that the site dashboard is up to date and communicated to clinicians and allocating to a colleague if not on site
* Reassigning Bloods, Tasks and Letters
Maintaining excellent communication across the site and also with others in SCGP
Helping the Service Delivery Manager implement new processes and procedures and supporting the team during the implementation phase
Assisting the Service Delivery Manager prepare and deliver training and updates for the PLTs and as needed
Taking a positive active and administrative role in site meetings
Assisting the Patient Coordinators with their role providing help and support where required, assisting with training and taking note and acting on feedback from colleagues
Promoting and demonstrating excellent customer service
Supporting colleagues to maintain an efficient, hardworking and friendly working environment
Able to handle verbal complaints & assist our Governance and Complaints Lead with dealing with formal complaints.
Helping the Service Delivery Manager by anticipating potential problems such as shortages of staff, appointment availability and potential room availability issues
Providing reception / telephone call cover where required
Assisting the Procurement Lead with ordering stock and keeping an overview of stock levels to ensure a sufficient supply
Having an overview of the upkeep of notice boards and general reception / waiting areas to ensure there is up to date information and that general housekeeping across the site is to the correct standard
Taking the lead with the induction and training of new staff
Ensuring that requests from insurance companies are administered and resolved in agreed timeframes
Ensuring data requested for the Service Delivery team is completed promptly in line with the specified timeframes.
* Performance Standards
Evidence of Leading By Example and acting as a Role Model for colleagues
Daily tasks are carried out within agreed timeframes
Positive evidence of involvement in Site, Team and Group meetings
Patient response times are within agreed timeframes, including, but not limited to;
* Call waiting times
* Email response times
* Enquiry response times
* Complaint response times
Evidence of site operating efficiently with relevant communications present and understood in a variety of formats
* Confidentiality
In The Course Of Seeking Treatment, Patients Entrust Us With, Or Allow Us To Gather, Sensitive Information In Relation To Their Health And Other Matters. They Do So In Confidence And Have The Right To Expect That Staff Will Respect Their Privacy And Act Appropriately. Post-holders Must Adhere To The Following Principles:
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with SCGP policies and procedures relating to confidentiality and the protection of personal and sensitive data.
* Health & Safety
The Post-holder Will Assist In Promoting And Maintaining Their Own And Others Health, Safety And Security As Defined In The SCGP Health & Safety Policy, The Health & Safety Manual, And The SCGP Infection Control Policy And Published Procedures. This Will Include:
Using personal security systems within the workplace according to SCGP guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks;
Making effective use of training to update knowledge and skills;
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards;
Active reporting of health and safety hazards and infection hazards immediately when recognised;
Keeping own work areas generally clean and overseeing the site based staff in the maintenance of general standards of cleanliness consistent with the scope of their role
Undertaking periodic infection control training (minimum annually);
Reporting potential risks identified to the Service Delivery Manager
* Equality & Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with SCGP procedures and policies, and current legislation;
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues;
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Job Description
Job responsibilities
* Job Role & Purpose
The primary purpose of this role is to ensure that systems, structures and processes that are in place are delivering the smooth and efficient day to day running of the site. Directly responsible for supporting Site Managers and their colleagues, to ensure we deliver excellent services and care for our patients, deputising for their Site Manager when required
* Key Duties & Responsibilities
With strong organisational and communication skills your responsibilities will include supporting and covering the responsibilities of the Site Manager which include;
Providing cover and assistance to the Patient Coordinators as and when required
Moving resources in the moment to ensure that contact volume is met with the correct level of resource
Ensure that all site daily tasks are carried out, including, but not limited to;
* Ensuring that the site dashboard is up to date and communicated to clinicians and allocating to a colleague if not on site
* Reassigning Bloods, Tasks and Letters
Maintaining excellent communication across the site and also with others in SCGP
Helping the Service Delivery Manager implement new processes and procedures and supporting the team during the implementation phase
Assisting the Service Delivery Manager prepare and deliver training and updates for the PLTs and as needed
Taking a positive active and administrative role in site meetings
Assisting the Patient Coordinators with their role providing help and support where required, assisting with training and taking note and acting on feedback from colleagues
Promoting and demonstrating excellent customer service
Supporting colleagues to maintain an efficient, hardworking and friendly working environment
Able to handle verbal complaints & assist our Governance and Complaints Lead with dealing with formal complaints.
Helping the Service Delivery Manager by anticipating potential problems such as shortages of staff, appointment availability and potential room availability issues
Providing reception / telephone call cover where required
Assisting the Procurement Lead with ordering stock and keeping an overview of stock levels to ensure a sufficient supply
Having an overview of the upkeep of notice boards and general reception / waiting areas to ensure there is up to date information and that general housekeeping across the site is to the correct standard
Taking the lead with the induction and training of new staff
Ensuring that requests from insurance companies are administered and resolved in agreed timeframes
Ensuring data requested for the Service Delivery team is completed promptly in line with the specified timeframes.
* Performance Standards
Evidence of Leading By Example and acting as a Role Model for colleagues
Daily tasks are carried out within agreed timeframes
Positive evidence of involvement in Site, Team and Group meetings
Patient response times are within agreed timeframes, including, but not limited to;
* Call waiting times
* Email response times
* Enquiry response times
* Complaint response times
Evidence of site operating efficiently with relevant communications present and understood in a variety of formats
* Confidentiality
The Post-holder Will Assist In Promoting And Maintaining Their Own And Others Health, Safety And Security As Defined In The SCGP Health & Safety Policy, The Health & Safety Manual, And The SCGP Infection Control Policy And Published Procedures. This Will Include:
Using personal security systems within the workplace according to SCGP guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks;
Making effective use of training to update knowledge and skills;
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards;
Active reporting of health and safety hazards and infection hazards immediately when recognised;
Keeping own work areas generally clean and overseeing the site based staff in the maintenance of general standards of cleanliness consistent with the scope of their role
Undertaking periodic infection control training (minimum annually);
Reporting potential risks identified to the Service Delivery Manager
* Equality & Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with SCGP procedures and policies, and current legislation;
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues;
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Person Specification
Experience
Essential
* * Proven leadership experience, preferably in a healthcare or similar fast-paced setting
* * Excellent interpersonal and communication skills
* * A collaborative and motivational leadership style
* * Strong organisational and problem-solving abilities
* * Confidence in managing change and introducing new processes effectively
* * Experience of working in primary care
* * Demonstrates professionalism, reliability, and integrity in all aspects of work
* * Experience and understanding of CQC inspection criteria
* * Experience and understanding of SystmOne
* * Demonstrates resilience in handling challenging tasks and complex requests
* * Experience of upholding principles of GDPR
* * Understand Health and Safety implications for a site
Desirable
* * Experience of running training workshops for team
* * Experience of Qof - Understanding what it is and the importance of the contract
Person Specification
Essential
* * Proven leadership experience, preferably in a healthcare or similar fast-paced setting
* * Excellent interpersonal and communication skills
* * A collaborative and motivational leadership style
* * Strong organisational and problem-solving abilities
* * Confidence in managing change and introducing new processes effectively
* * Experience of working in primary care
* * Demonstrates professionalism, reliability, and integrity in all aspects of work
* * Experience and understanding of CQC inspection criteria
* * Experience and understanding of SystmOne
* * Demonstrates resilience in handling challenging tasks and complex requests
* * Experience of upholding principles of GDPR
* * Understand Health and Safety implications for a site
Desirable
* * Experience of running training workshops for team
* * Experience of Qof - Understanding what it is and the importance of the contract
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sutton Coldfield Group Practice
Address
228 Lichfield Road
Sutton Coldfield
B74 2UE
Employer's website
https://leyhillsurgery.co.uk/ (Opens in a new tab)
Employer details
Employer name
Sutton Coldfield Group Practice
Address
228 Lichfield Road
Sutton Coldfield
B74 2UE
Employer's website
https://leyhillsurgery.co.uk/ (Opens in a new tab)
LNKD1_UKTJ
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management
* Industries
Strategic Management Services
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