An exciting opportunity has arisen to join the team at Ryder & Dutton as a Full Time Interbranch Inventory Clerk & Accompanied Viewer at our busy Ashton and Chadderton offices. The expected working pattern is 3 days per week at our Ashton branch and 2 days per week at our Chadderton branch, along with 1 in 3 Saturdays.
As the successful candidate you will have the ability to deliver excellent customer service as well as possessing good time management skills as you will be responsible for managing your own diary. You will be able to work under your own initiative and as part of a team and have a determination to secure new business with focused action. Good IT skills and a keen eye for detail are essential in this role along with a positive attitude in all situations and flexible and adaptable approach.
The main responsibilities of the role are
* To comply with ARLA best practice and agreed Company Standards and procedures regarding all aspects of work.
* Carry out viewing appointments with prospective tenants in a courteous and friendly manner.
* Ensure that properties are ready for inventory through liaison with the landlord to make sure the property complies with legislation and is presented to an acceptable standard.
* Complete an inventory on a property in a thorough manner prior to the start of a tenancy.
* Attend to property repair issues in a timely, organised, and pro-active manner and obtaining repair quotes/ estimates from contractors where required
* Liaise with tenants / contractors / landlords ensuring repairs are undertaken proactively and within a specified timeframe.
* Keep landlords/tenants updated on all relevant matters.
* Carry out interim property inspections, reporting findings to landlords and tenants as appropriate and dealing promptly with any repairs or breaches of tenancy. Ensuring Landlord fully aware at all times of any actions.
* Carry out check in and check out appointments, dealing with end of tenancy negotiations, arranging the return of tenant deposits and handling disputes within the guidelines and timeframes required by the Tenancy Deposit scheme regulator.
* Keep respective property files and computer records up to date.
* Ensure all relevant documentation such as inventories, renewals etc are added on to the system.
* Discuss any requests such as rent reviews, renewals, vacating procedures with the landlord promptly, giving guidance on legislation as required.
* Handle basic account enquires from Landlords and tenants.
* Be aware of opportunities to promote other Ryder & DuttonpProducts & services.
* Provide sales leads to Ryder & Dutton residential offices.
* Undertake other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility
* Liaise with Customer service team – act on any tenant requests such as renewals, call backs promptly.
* Work as a team to meet demands of the business and meet the Department KPIs.
* Maintain and continually update personal knowledge of new legislation affecting the residential sales market.
What’s in it for you:
* Be part of an award winning team
* Uncapped Commission
* Full Training and Development
* Progression /Promotion Opportunities
* Numerous employee benefits including BUPA Healthcare, Pension Scheme, Eyecare vouchers and a day off for your Birthday
The hours of work are 9:00am - 5:00pm Monday - Friday with a 1 hour unpaid lunch break and 1 in 3 Saturdays 10am-2pm.
There are opportunities to earn commissions in addition to the basic salary shown.
A full driving licence and access to your own vehicle that is insured for business is essential.