Sales Office Manager I Sedgebrook Hall, The Venues Collection I Northampton We are seeking a Sales Office Manager for Sedgebrook Hall, part of The Venues Collection. Extremely Competitive Salary. As Sales Office Manager, your role will be to motivate & lead the sales office team to achieve the financial targets & key performance indicators of the venues & manage the day to day operation of reservations & meetings & events sales. To operate effective diary management across rooms & meetings and events in order to maximise all yield opportunities. To ensure that the Sales Office team can deputise effectively in the absence of the Sales Office Manager and cover tasks such as rate management & forecast process. In conjunction with the General Manager, participate & host the weekly or Bi-weekly Sales Strategy meeting in order to discuss & set strategy, ensure conversion & pro-active sales actions are in place to deliver the hotels budget & forecasted revenue performance. To produce the weekly rooms & events sales forecast and supporting commentary where required, ensuring involvement from Assistant Sales Office Manager in this process in order to deputise in absence of Sales Office Manager. To participate in the weekly forecast meeting with the General Manager & Financial Controller. To ensure effective communication from the Sales Office department to the operational venue team to ensure the smooth running of events, this includes ensuring BEO’s are issued in a timely & correct manner, sleeper forecasts are shared & attendance of one of the team at the weekly BEO meeting. Ensure hotel revenue procedure are adhered to for No shows, cancellations, contracting, room allocation, upgrades & reservation process in order to maximise revenue opportunities. To ensure all the reservation & event processes & procedures are completed & operating to TVC standards. To ensure the Sales Office team follow the accounting procedures regarding corporate credit facilities in line with company polices & procedures & ensure effective deposit procedure is in place. Ensure all relevant team members are fully briefed regarding all accommodation & event sales promotions. Ensure all bookings are being followed up, contracted to TVC standard & updated in Opera. Ensure all denied business in pro-actively secured where possible in another TVC venue if not referred to Lime Venues for the wider Compass opportunity. To ensure the sales team are consistently supplying the highest possible levels of customer care and service in the lead up and during the events process. To positively approach all sales opportunities to maximise sales and revenue by yielding the business to achieve the Venue’s overall sales plan. To ensure that all sales disciplines and procedures are trained and followed to develop the business. To support the sales team where needed to respond to any customer enquiry within the guidelines set by the hotel. To set & own the updating of the rate strategy for M&E and Rooms in accordance with the venue’s budget expectations & market opportunities including local Special Events such as the British Grand Prix & Moto GP. To utilise the tools available to be able to support pricing decisions including OTA insight, STR & Tableau. Ensure that the transient accommodation strategy for the venues is visible & bookable on the OTA’s & ensure the venue information is kept up to date across these distribution channels. Ensure that any preferred partner third party site is kept up to date with relevant pricing, venue information including imagery & selling strategy this includes sites such as CVENT, Venue Directory & Hitched.com. To compile the budget in conjunction with the General Manager for the accommodation, event sales lines including room hire & Food & Beverage related to meetings & events. Attend as required hotel meetings including Commercial, Budget & Strategy meetings. To recruit, train and develop new sales team members. What you’ll get in return Competitive salary and full company benefits 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments) Mental health support: 24/7 Employee Assistance Programme Family benefits: 2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off Pure Gym memberships Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products Development opportunities: Professional subscriptions, ongoing training and structured career pathways Meals on duty included