Role: Chaiiwala Team Member Location: Birmingham, B26 3QJ Hours: Full-Time Hours Available / Permanent Hourly Rate: £10.20 - £12.40 over 18 | £7.70 under 18 Bonus Scheme: Bonus Incentive! Company: EG On The Move Essential: Successfully pass a DBS Check. This will be funded by EG On The Move. About the role: As a Chaiiwala Team Member, you'll be the heart of the store, ensuring every customer enjoys a warm, welcoming experience. Whether you're serving up a perfect cup of chai, handling customer orders, or keeping the store clean and organised, your role is key in creating a vibrant, friendly atmosphere. You’ll work with a dynamic team to keep everything running smoothly, all while delivering exceptional service with a smile. As a team member, you will process payments accurately, manage both cash and card transactions, and ensure that each customer receives the correct order. You’ll also assist with regular product preparation, ensuring everything is fresh and ready for customers, while keeping the chai hot and the atmosphere warm. In addition, you'll maintain a clean and organised store, making sure all areas, including the counter, kitchen, and seating, are tidy, safe, and welcoming for both customers and staff. What’s in it for you? Whether you're looking to build a long-term career as we expand across the UK or seeking a job with top benefits, we've got you covered: Bonus Incentive Upto 15% Retail & Food to Go discounts including Greggs, Starbucks, Subway, Popeyes, Cinnabon, Sbarro & Chaiiwala Flexible working Employee Assistance program Mental wellbeing and support Financial wellbeing Life coaching Legal Assistance Life insurance Retail Discounts Learning & Development Opportunities Pension Scheme What we are looking for: Open to receiving feedback and continuously improving skills in both customer service and product preparation Friendly, approachable, and passionate about delivering excellent customer service and creating a positive experience for every customer Dependable in showing up for shifts on time and fulfilling responsibilities, ensuring the store operates efficiently Be a part of it: At EG On the Move, we’re excited to welcome talented and motivated individuals to our team. We are about building a workplace where excellence and growth come together. Here, your skills matter, and you’ll have the opportunity to learn and inspire. Power your career and be part of something transformational!