Customer Service Representative
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative.
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About the Role
This is an exciting opportunity to work in a fast-paced environment, providing exceptional service to our customers. As a Customer Service Representative, you will be responsible for delivering a positive shopping experience, responding to customer queries, and championing our products and services.
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Key Responsibilities
* Friendly and Thoughtful Service: Provide excellent customer service, responding to queries and resolving issues in a timely and professional manner.
* Teamwork: Work collaboratively with colleagues to achieve sales targets and provide a seamless shopping experience.
* Store Maintenance: Maintain a safe and clean store environment, ensuring that shelves are stocked and prices, dates, and temperatures are accurate.
* New Product Introduction: Assist in the introduction of new products and services, sharing knowledge and experiences with colleagues to ensure a smooth transition.
* Community Involvement: Participate in community activities and events, fostering strong relationships with local customers and members.
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Requirements
* Care for Customers and Members: Demonstrate a genuine care for the needs of customers and members, prioritizing their satisfaction above all else.
* Great People Skills: Possess excellent communication and interpersonal skills, building positive relationships with customers and colleagues alike.
* Positive Approach: Embody a positive attitude towards change and problem-solving, adapting to new situations with ease.
* Flexibility: Be willing to work a variety of shifts, including early mornings, afternoons, evenings, and weekends.
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Benefits
* Competitive Salary: Enjoy a competitive salary and benefits package, recognizing your hard work and dedication.
* Pension Scheme: Contribute to a pension scheme with up to 10% employer contributions, securing your financial future.
* Visionary Benefits: Access to virtual healthcare services, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
* Employee Assistance Program: Receive 24/7 access to an employee assistance program, providing confidential support and guidance when needed.
* Training and Development: Engage in full, paid training and dedicated support for your personal development and career progression.
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Inclusive Workplace
We strive to create a diverse and inclusive workplace, welcoming applications from everyone. We celebrate our differences and recognize the importance of teams reflecting the communities they serve.
If you require reasonable adjustments during the recruitment process, please let us know. We're committed to making this process accessible for all candidates.