ROLE SUMMARY
The AI Creative Builder is a hands-on technical role within the AI Capability function, focused on rapidly prototyping internal applications and tools that improve how teams across OSSAI (Omnichannel Services Solutions & AI) and CX & AI operate. This role takes early-stage ideas and internal process challenges and converts them into functional, validated solutions, often within 24 to 48 hours, using modern development tools, AI platforms and automation frameworks.
Rather than broad external-facing development, the focus here is on building internal prototypes that challenge existing ways of working. You will look at how things are done today, identify where AI can replace manual effort, reduce reliance on external agencies or streamline internal workflows, and then build a working prototype to prove the concept. When a prototype proves successful, you will support its transition into a production-grade solution in partnership with the wider engineering team.
As a core part of the AI Capability team, the AI Creative Builder will contribute to reusable patterns, delivery standards and scalable frameworks that enable faster AI adoption within the organisation. The ideal candidate brings strong technical ability, a sharp eye for internal process improvement, genuine curiosity for emerging AI technologies and the confidence to operate at pace across multiple workstr...