Overview
Care & Support worker - 16 Hours
Fixed Term - Maternity Cover
£9,523.80
Stevenage
The role
A rare and exciting opportunity has arisen to join the Care and Support mental health team in Stevenage. Within this role you support residents with enduring mental health issues. This can be highly challenging but rewarding in equal measure.
This role does require early or late shift work, including some weekends and bank holidays.
As a key worker you will be fully responsible for your customers’ support plans and encouraging their independence. The customers may have complex enduring mental ill health issues, often the result of drug induced psychosis, with unpredictable behavioural patterns. They require positive support to ensure their independence is maintained and they are encouraged to remain as active in the community as possible. The ultimate objective if for residence to return to independent living in the community.
Responsibilities
* Be the key worker for assigned customers, including maintaining detailed records and dealing with third parties involved with the residence support package.
* Be fully responsible for customers’ support plans and encouraging their independence.
* Respond to safeguarding and risk issues daily, making confident and decisive decisions as needed.
* Work with a dedicated management structure for support, in a role that may involve challenging behaviours and complex needs.
* Ensure customers are supported to stay active in the community and progress toward independent living.
What you’ll need to succeed
* Team player with enthusiasm for the role; strong communication skills, flexibility and a positive attitude to achieve targets in a changing environment.
* Empathy, understanding and patience for a demanding but rewarding role.
* Confidence to address safeguarding and risk issues; ability to respond decisively.
* Full IT skills and ability to maintain detailed customer records.
* Passion to deliver excellent service to vulnerable adults in a dignified manner.
What’s in it for you?
* Our benefits include: 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
* 2 volunteering days per year
* An additional Beliefs day once a year
* Supported family friendly approach with extended parental leave
* Enhanced pension with matched contributions up to 9%
* Option to buy or sell up to 5 days annual leave per year
* Life assurance cover 3 x your salary
* Cycle2work scheme
* Hybrid Working - dependent on job role and department
* Health cash plan scheme for everyday healthcare needs (family members optional)
* Tenancy deposit – interest free loan; season ticket loan
* Access to learning and training opportunities with Wisebox platform
* Colleague virtual social platform and workplace pages to stay updated
* Career progression through mentoring, coaching, apprenticeships and planning support
* Employee Assistance Programme for wellbeing
About us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
* Gender
* Ethnicity
* LGBTQ+
* Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: However, the original link could not be retained in this format.
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