Housing Options Support Officer (Finance)
Job Information
Contract Type: Full Time/ Fixed Term for 12 months
Hours: 37
Location: Hailsham / Hybrid
Are you experienced in providing excellent customer service?
Who?
There is an exciting opportunity to join the Housing Options team & Allocations team, with a vacancy in the Allocations team fixed term for 12 months and a permanent opportunity in the Housing Options Team.
We’re seeking candidates who possess excellent customer service skills and experience of working within a Local Government and/or Finance environment would be an advantage.
What will you be doing?
* You will be an essential ‘first point of contact’ into the Housing Options & Allocations service, administer financial payments relating to the service area, deal with basic housing advice queries and provide administrative support to the Housing Options & Allocations and Lettings teams.
* You will triage applications for housing assistance under Part 6 and Part 7 Housing Act 1996, referring to and booking appointments with the appropriate officer, assist with administrative duties across the Housing Options Service including processing of invoices and financial reconciliation and temporary accommodation administration.
What do you need?
* The ability to interpret customer needs and provide solutions.
* GCSE Grade C/4 or above in English Language and Maths, or have an NVQ Level 2 Administration qualification (or equivalent).
* Good written and verbal communication skills and an excellent telephone manner.
* Experience of using computer systems and dealing with customers in a front line social housing environment.
* Direct experience of working in a local authority homelessness or allocations team would be an advantage.
What do we offer?
* Working for a great, forward thinking Local Authority.
* Excellent salary, pension, flexible working, fantastic employee benefits and comprehensive staff health & wellbeing scheme.
* A friendly, supportive team and a range of opportunities for continuing professional development.
* Hybrid working with the ability to work from home as well as from our newly refurbished offices in Hailsham.
* Free parking
* Must have the right to work in the UK.
Post Number: D3019b
Closing Date: 24th June
Interview Date: TBC
Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
We are committed to maintaining a diverse workforce and an inclusive work environment. We value the differences that people bring from all backgrounds and communities and all applications will be treated on merit.
To Apply
Please visit our ‘How to Apply’ page for advice on how best to complete your application.
Click on the “Apply Online Now” link to be taken to our online recruitment portal. You will be prompted to log in to your existing account or create a new one. Remember to add a contact email address and mobile number when applying.
Please note applications could time out. So, ensure you have created an account and save your information as you go along. We would suggest you keep a copy of your personal statement on a separate document until you are ready to paste this into your application and submit.
If you are unable to apply online, have a query or require an alternative application method, please email human.resources@wealden.gov.uk or call 01892 602424. Make sure you know the post number and include it in your email or provide it when asked during your telephone call.
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See our How to Apply page for guidance on how to complete your application.
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