Posted: 4h ago
The role
About the Charity Scotty’s Little Soldiers has supported children and young people bereaved of a parent who served in the British Armed Forces for over 15 years. The organisation now seeks to extend its services to anyone affected by a military‑connected bereavement, empowering a community of more than 25,000 individuals and families by 2035.
Role Mission To ensure that Scotty’s demonstrates the impact of its work through high‑quality research, meaningful measurement and clear reporting. This role leads the development of internal and external research projects, manages beneficiary insight gathering, and oversees the systems and frameworks used to evaluate and share effectiveness.
Responsibilities Develop and maintain frameworks to measure outcomes of all services and programmes.
Ensure success measures (KPIs) and qualitative feedback tools are aligned with our Theory of Change.
Work with the Families (service delivery) team to embed consistent and meaningful data collection across all services.
Design simple, automated reporting processes to reduce manual admin and improve data use.
Lead internal research projects using beneficiary data, surveys, and feedback loops.
Scope and manage external research partnerships with academic institutions or sector bodies.
Design and deliver surveys to beneficiaries and the wider bereaved military community.
Produce evidence to support service development, strategic decisions, influence national policy, and funding bids.
Lead our existing advisory group for children and young people and establish new groups as required.
Ensure that lived experience remains at the heart of the charity’s focus on understanding need.
Create clear, accessible insight reports and data summaries for internal and external use.
Lead the delivery of the annual Impact Report (content, structure, coordination with teams).
Develop quarterly insight packs for funders and stakeholders, with engaging visuals and stories.
Work with the Outreach Squad to integrate impact into campaigns and storytelling.
Act as the internal “voice of insight” – bringing beneficiary perspective and data into key conversations.
Contribute to team training on evaluation, feedback collection, and outcomes thinking.
Participate in cross‑functional planning, especially with the Service Delivery and Outreach Squads.
Track key developments in bereavement, Armed Forces and youth policy.
Produce brief summaries or “position snapshots” where relevant to Scotty’s mission.
Build relationships with other research and impact professionals in the sector.
30‑Day Goals Build a deep understanding of Scotty’s mission, audience, services and strategic direction.
Develop a deep understanding of our current success measures, impact measurements and Theory of Change.
Review research and data produced by the charity and related external research.
Understand the data structure and reporting capabilities of Salesforce.
Understand existing commitments (e.g., funder reports, impact reports).
Take ownership of our 2026 Community‑wide survey (project will be handed over upon start).
60‑Day Goals Audit current data quality and gaps across the F‑Team programmes.
Support the publishing of the 2025 Impact Report.
Scope and invite members to join our first adult lived experience advisory group.
Analyse and share results of the 2026 Community‑wide survey.
Reach out to relevant impact and research groups, particularly those attached to the military or bereavement charitable sectors.
Identify 1–2 relevant conferences or forums for Scotty’s to present at.
90‑Day Goals Host at least one adult lived experience advisory group session.
Create and share the first quarterly Impact Review for internal use.
Takely accountability for impact reporting and research projects within the charity and demonstrate a clear plan of action for the rest of the year.
Propose an outline for the Annual Family Feedback Survey in September.
Must‑Have Qualifications Proven experience in research and/or impact evaluation, ideally in the charity or public sector.
Strong skills in data collection, survey design and analysis.
Excellent written communication and reporting skills.
Able to translate data into real‑world insight.
Nice‑to‑Have Qualifications Experience working with or around the Armed Forces community.
Understanding of trauma‑informed or bereavement support practices.
Experience producing Impact Reports or funding insight packs.
Familiarity with Salesforce or CRM data tools.
Some knowledge of public policy or third‑sector trends.
Additional Requirements The role may require occasional evening or weekend work.
Enhanced DBS check required.
Travel will be required to events and team training days.
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