Industry leading firm is looking for a dedicated and knowledgeable Legal Helpline Advisor to join its dynamic Legal Helpline Team. This is a fantastic opportunity for a legal professional (Solicitor, Litigation Executive, Paralegal) who thrives in a fast-paced environment and is keen to take on a non-fee earning, different type of role. The role can also be done almost entirely remotely with just one day per month in the office. About the Role You will be the first point of contact for clients calling the legal helpline, offering general legal advice in line with the terms of a Home Legal Expenses Insurance (LEI) policy. This role requires a broad understanding of various legal areas and the ability to resolve a wide range of legal queries during the initial call. Key Responsibilities Provide preliminary legal advice over the phone with professionalism and empathy Apply a solid understanding of case law and legislation to support client queries Handle diverse legal issues, aiming for resolution at first contact Deliver high-quality client care through strong analytical and communication skills Maintain excellent customer service standards with a professional telephone manner Work flexibly through agile arrangements that support work-life balance Meet service level agreements (SLAs) and uphold the organisation’s reputation for excellence Support commercial client relationships and promote the organisation’s values internally and externally What We’re Looking For A strong legal background, ideally with equivalent experience Broad general legal knowledge, particularly in areas such as consumer law and motoring offences Experience providing legal advice over the phone in a confident and professional manner Excellent listening skills, attention to detail and the ability to simplify complex legal issues Commercial awareness and a proactive approach to enhancing client outcomes Proficiency in Microsoft Office and familiarity with case management systems such as Visual Files A Commitment to Inclusion Diversity and inclusion are central to the organisation’s culture. Applications are welcomed from all backgrounds and difference is celebrated. Equal opportunities are offered to all and a supportive, inclusive workplace is a top priority. Excellent salary and full benefits as standard, including hybrid working and entirely remote working! Please get in touch today to find out more and apply! INDMADN