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The Credit Control Manager is responsible for overseeing the day-to-day operations of the credit control function to ensure timely collection of outstanding debts, effective management of credit risk, and maintenance of healthy cash flow. This role leads a team of credit controllers, ensuring adherence to company policies, accurate reporting, and continuous process improvement.
The employer is a well-established organisation within the retail sector, known for its robust presence and commitment to excellence. It operates within a collaborative environment, offering a professional setting for employees to thrive.
Description
* Credit & Collection Management
* Develop and implement the company's credit control policies and procedures, ensuring alignment with business goals.
* Set credit limits and payment terms in line with company policies.
* Collaborate closely with Sales, and Finance teams to ensure smooth resolution of account issues.
* Maintain strong customer relationships while ensuring adherence to agreed credit terms.
* Lead initiatives to improve DSO, cash flow, and overall receivables performance.
* Oversee the day-to-day operations of the credit control team, including credit assessment, billing, collections, and dispute management.
* Monitor aged debt, identify high-risk accounts, and ensure timely action on overdue balances.
* Manage the cash collection forecast and collaborate with Management on liquidity planning.
* Ensure compliance with internal controls, accounting standards, and relevant legislation.
* Work closely with the credit insurance company on insuring all clients and report on exceptions to Management and the Sales team Team Leadership & Development
* Manage, mentor, and develop a team of Credit Controllers.
* Establish clear performance targets, Team Productivity and Collection Coverage, Customer Dispute Resolution Time) and track results.
* Drive a customer service-oriented culture within the credit control function.
* Support training on negotiation, communication, and dispute resolution.
* Provide regular coaching, performance feedback, and training to enhance team capability.
* Foster a results-driven and customer-focused culture within the credit control function. Reporting & Analysis
* Prepare and present regular AR aging and bad debt reports for senior management.
* Analyse KPIs, credit and collection trends, identify process improvements, and propose data-driven solutions.
* Oversee the provision for doubtful debts and support external audit requirements.
* Credit insurance reporting by exceptions and any changes to levels insured
Profile
A successful Credit Control Manager should have:
* Proven experience within a similar role, preferably within a high volume transaction environment.
* Direct experience or indirect experience through third-party debt collection agencies in global debt collection, particularly within Europe
* Proficiency in financial software and Microsoft Office Suite.
* Strong analytical and problem-solving abilities.
* Leadership skills to manage and inspire a team effectively.
* An organised and detail-oriented approach to tasks.
Job Offer
* Competitive salary
* Supportive and professional working environment.
* Permanent role with career development opportunities.
If you are ready to take the next step in your career as a Credit Control Manager, we encourage you to apply today.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Consulting
Industries
* Professional Services
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