Firmin Recruit are excited to be working with our long-established manufacturing client based in Camberwell, SE5 area. Our client has been established for 49 years and are an established manufacturing business growing from strength to strength. Out client is currently recruiting for an a highly organised and experienced Key Account manager to join their friendly and successful sales team at a senior level. In this pivotal role, where you'll manage and build strong, long-term relationships with the top performing key customer satisfaction. You will be able to negotiate at the highest level on commercial terms. You'll be the primary point of contact for all top strategic accounts and partners. This is a fantastic opportunity for someone with strong relationship and key account management background in sales and manufacturing, with excellent leadership skills, a keen eye for detail and full project delivery, look to make a significant impact within a growing small to medium-sized business. Key Responsibilities: •Serve as the main point of contact for key customers on all day-day management, ensuring their needs and expectations are understood by all key stakeholders, ensuring optimum customer experience. •Build long-term, trusted relationships to retain, develop, and grow account partnerships. •Regularly communicate with clients through meetings, calls, emails, and reporting. •Build and maintain pipeline of secured business through project management best practices, and deadlines, working a minimum of one in advance, ensuring delivery of product to customers is on time and in full to the highest standard, from pre-sale to post sale. •Achieve and exceed assigned sales targets and account growth objectives. •Manage the full sales cycle from initial enquiry to project delivery, monitoring CCPs and key stakeholder progress. •Maintain accurate, up-to-date records in CRM systems. Suitable Candidate: •Proven experience in a customer focused management role or similar sales leadership role, ideally within a small to medium-sized business of 3 years. Preference will be given to candidates who have sales experience within a manufacturing environment. •Demonstrated experience in managing large accounts, developing, and growing already established partnerships. •Demonstrate experience and success in negotiating, as well as commercial awareness. •High competency level in CRM/ERP systems (e.g. NetSuite) is essential, with extensive experience in customer relationship management systems, and reporting functionalities specifically related to sales and project management. •Excellent organisational skills and attention to detail. •Strong analytical skills with the ability to think strategically, interpreting customer needs and maximising opportunities. •Proactive and problem-solving mindset, with a commitment to continuous improvement and customer satisfaction. Hours: 9am - 5pm Monday – Friday Benefits : Pension, 23 days holiday Bank Holidays, Medical Insurance & Cash Plan, Phone, and travel expenses, Gym membership etc, OTE £80K. This role is office based but some remote working is possible. The suitable candidate must be willing to travel and stay in London for business as necessary and be able to travel unplanned with short notice. The suitable candidate will need to have a full UK license and access to your own car ( business miles paid @42p per mile). Our client is based in Camberwell, London, SE5 area and the nearest tube station is Denmark Hill. Our client cannot offer parking with this role. If you have the necessary skills and would like more information about this role, please send your CV. Firmin Recruit are an agency working on behalf of our client