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Superyachts Customer Service Manager (Fixed Term Contract)
Department: Product
Employment Type: Fixed Term Contract
Location: UK- Southampton
Description
Discover OneOcean:
OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group.
Owned by Lloyd's Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast-moving innovator with the strength and stability of one of the world's most trusted maritime institutions.
At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world.
Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry-firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance.
Why Join OneOcean Crew?
Legacy & Innovation: We were created more than 260 years ago as the world's first marine classification society to improve and set standards for the safety of ships.
Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024.
Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation.
Navigating the position
Superyachts Customer Service Manager (CSM)
To provide a high quality of Customer Service to the existing Superyachts customers by acting as a single point of contact, reacting promptly and professionally to customer enquiries, providing advice and consultation on OneOcean products and services and processing any subsequent orders. To assist in the smooth running of all allocated accounts/customers through regular contact with Head Office departments including, but not limited to: Accounts, Technical Support, Warehouse and Identify sales opportunities with existing customers and provide warm leads to the Senior Account Manager
Please note this role is based in Southampton
Key Responsibilities
* To learn and understand our internal processes and systems to ensure the quality of work output
* To liaise with Head Office with regard to product and service delivery, to ensure quality of timing, service and order content
* To assist in the generation of sales leads through both direct and indirect actions
* To maintain all relevant operational systems keeping data up-to-date and accurate at all times
* To attend Sales & General Meetings as requested and to contribute to planning and strategy
* To be available to travel to Head Office, from time to time, to assist in maintaining contact and relationship levels
* To be fully conversant with all Account Management and processes
* To keep in regular contact with all satellite offices to help maintain a professional overall service
* Any other tasks associated with this role
Skills, Knowledge and Expertise
* Proficiency in the Microsoft Office suite of applications
* Excellent written and spoken communication skills
* Ability to work independently, while at the same time work well as part of a team
* Ability to multi-task and prioritise own work load
* Ability to maintain productivity in a busy open-plan office environment
* Previous customer service experience
* Understanding of marine sector (is preferred, but not essential)
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