Internal Sales Coordinator
Location: Stoke (ST6) – Office-based
Hours: Monday–Friday, 8:00am–4:30pm with some flexibility
Salary: Up to £30,000 DOE
We are seeking a proactive and driven Internal Sales Coordinator to play a key role in generating new business, nurturing existing customer relationships, and supporting the broader GB sales team. This is a phone‑focused, sales‑led role ideal for someone who thrives on converting leads, building rapport, and maximising every opportunity to grow revenue.
Key Responsibilities
Sales Generation
* Conduct outbound calls to both new and existing customers to generate orders and drive repeat business
* Proactively follow up on generated leads, enquiries, and customer activity to convert opportunities into sales
* Identify and pursue opportunities for upselling and cross‑selling to maximise commercial potential
* Support the GB sales team by contributing to targeted sales campaigns and promotional activities
Customer Relationship Management
* Build and maintain strong, long‑term relationships with regular customers to encourage loyalty and repeat orders
* Handle telephone and email enquiries professionally, providing excellent customer service and accurate product information
Order Processing & Administration
* Process customer orders efficiently and accurately, ensuring all information is captured and logged
* Maintain up‑to‑date CRM records via Salesforce, ensuring all interactions, opportunities and follow‑ups are recorded
* Produce timely sales updates for the Regional Sales Manager
* PA duties such as diary management for National Sales Managers
Internal Coordination & Collaboration
* Work closely with internal teams and suppliers to ensure timely and accurate delivery of customer orders
* Assist in coordinating sales and marketing strategies to support growth targets
Key Attributes & Skills
* Strong ability to multi‑task, prioritise workload, and manage time effectively
* Excellent telephone manner and confident communication skills
* Ability to work well both independently and within a team environment
* Resilience and the ability to remain calm and productive when working under pressure
Experience Required
* Minimum 2 years’ experience in an account management and/or sales role (construction industry experience highly desirable)
* Proven experience in outbound calling, lead follow‑up, and converting enquiries into sales
* Familiarity with CRM systems such as Salesforce and sales reporting tools
If you are interested in this position please apply directly or email your CV over to MariaP@kpir.co.uk You can also call Maria on 01782712230
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