About the job #10403 - Account Manager Desk, 25k, plus 15k OTE
Belfast, Northern Ireland, United Kingdom
The role of the Account Manager Desk is really important. You will be responsible for a high quality of service provided to customers through consistent adherence to processes and procedures.
Responsibilities
* Deliver a proactive Contact Strategy to the customer base
* Deliver a proactive review strategy for all customer base
* Drive upselling and cross-selling within the customer base, including the building of a sustainable pipeline
* Deliver a retention strategy to help reduce churn in line with expectations
* Demonstrate excellent commercial acumen to help maintain margin within the customer base and to drive GP within customer base new sales
* Demonstrate ability to provide accurate business reporting in line with Line Manager guidelines and timeframes
* Have a positive attitude toward customers in all interactions and establish a positive rapport
Recruitment
* Excellent communications skills both oral and written
* Able to demonstrate a professional and proactive approach
* Knowledge and experience in dealing with customer queries and issues and the ability to bring to a satisfactory resolution.
#J-18808-Ljbffr