Customer Service Administrator
Argofield Limited (trading as and ) is the UK's leading online retailer of children's bedding, bedroom accessories and home decor products. We have an exciting opportunity for an additional Customer Service Administrator to join our team based in Maidenhead.
We are seeking applicants with a strong drive and determination to succeed in this busy customer facing role. You will be motivated by results and will strive to deliver a high level of customer satisfaction, which is essential to maintaining our positive online reputation. Importantly you must be comfortable working in a fast-paced environment where daily and weekly customer service targets need to be achieved.
Fast keyboard skills are essential in this busy role where you will be responding to a high number of customer emails each day. Your communication skills will be second to none, where using the telephone and dealing with a wide range of people and their queries/problems will be dealt with in a professional and tactful manner. You will listen carefully and evaluate all relevant information and respond to customer needs, creating a positive customer interaction and experience.
You will already have two to three years customer service experience in a fast paced office environment where you will have multi tasked and dealt with a wide variety of administrative tasks, such as: accurately processing refunds, sending customer replacements, order cancellations, and customer returns, whilst adhering to Company guidelines.
Liaising with our couriers and shipping partners, and dealing with internal departments, are also key parts of this role. Applicants who have commercial awareness and the ability to see the 'bigger picture', with the creativity to suggest process improvements, together with a willingness to learn and adapt to change, will be looked upon favourably.
An NVQ qualification in customer service (or business qualification) would be advantageous, but is not essential.
Familiarity with Microsoft Office (Word and Outlook) and previous use of computer software (for managing orders/customer records) is also required. Full training will be provided on processes
This is primarily a customer service, office based role. However, as a small and flexible team, we value everyone helping out across the business. As part of the role, there will be the need to assist in our packing area as and when required, so a practical, hands on approach and a willingness to support different aspects of the business is essential.
This is a full time role (35 hours per week) with the opportunity to work either 8.00 am – 4.00 pm or 9.00 am – 5.00 pm, Monday to Friday, based in our offices in Maidenhead
Job Types: Full-time, Permanent
Pay: £22,500.00-£24,000.00 per year
Benefits:
* Additional leave
* Casual dress
* Company pension
* Employee discount
Ability to commute/relocate:
* Maidenhead SL6 7BN: reliably commute or plan to relocate before starting work (required)
Experience:
* Customer Service: 2 years (preferred)
* Administrative: 2 years (required)
Location:
* Maidenhead SL6 7BN (preferred)
Work Location: In person