Job Title: Customer Service Administrator (Logistics)
Location: Trafford Park, Manchester
Shift Pattern: 4 on 4 off
* 2 Days: 7:00 AM – 7:00 PM
* 2 Nights: 7:00 PM – 7:00 AM
Salary: £26,000 – £30,000 per annum
Contract Type: Permanent
About the Role
We are currently recruiting for a Customer Service Administrator to join a major logistics operation. This is a key role within the operation, acting as the link between customers, warehouse teams, and transport, ensuring a high level of service is delivered at all times. Working in a fast-paced environment, you will manage customer enquiries, coordinate operational activity, and ensure all administrative processes are completed accurately and efficiently.
Key Responsibilities
* Liaise with operational teams to ensure inbound and outbound activities align with warehouse and transport plans
* Ensure all allocated stock is accurate and matches customer orders
* Provide updates to management on operational progress (intake, allocation, picking, dispatch)
* Ensure all documentation is completed, tracked, and returned within client requirements
* Investigate and resolve customer queries in a timely and professional manner
* Maintain accurate records and ensure compliance with Standard Operating Procedures (SOPs)
* Support general administrative duties across the operation
* Work towards and maintain Key Performance Indicators (KPIs)
* Use warehouse systems such as WMS and SAP
* Support other team members and provide cover where required
* Contribute to the smooth and efficient running of the warehouse operation
Requirements
* Previous experience in a customer service or administrative role within a logistics/warehouse environment preferred
* Strong communication and organisational skills
* Ability to work a rotating day and night shift pattern (4 on 4 off)
* Excellent attention to detail and problem-solving ability
* Experience with WMS/SAP systems is advantageous
* Flexible, reliable, and a strong team player
What We Offer
* Permanent, full-time position
* Salary between £26,000 – £30,000
* Structured 4 on 4 off shift pattern
* Opportunity to work for a leading global logistics provider
* Supportive and collaborative team environment
If you’re looking for a long‑term career in logistics customer service, apply now and be part of a dynamic and growing operation.
Click Apply or call 0161 834 9444
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