About Ekco
🚀 Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!
We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our customers’ existing technology investments.
☁️ In a few words, we take businesses to the cloud and back!
🌍 We have over 950 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux & Ireland.
Role Overview
As an Account Executive at Ekco, you will be responsible for acquiring new business and managing a portfolio of existing clients. Your primary focus will be to maintain customer relationships, retain and grow revenue by promoting the portfolio of services Ekco can offer.
Managing a client base of around 80 clients, you will ensure that customer issues are proactively addressed and that Ekco remains their trusted technology partner.
Key Responsibilities
Client Management
* Act as the primary point of contact for assigned customers, maintaining strong, trust-based relationships.
* Support Marketing Prospecting activities into the client base and new market opportunities.
* Regularly engage with clients to assess their needs, concerns, and satisfaction levels.
* Manage customer expectations around service delivery timelines and capabilities.
* Ensure timely escalation and resolution of customer concerns within internal teams.
Revenue Protection & Growth
* Maintain and protect existing revenue.
* Timely renewals of clients existing contracts.
* Identify and develop upsell and cross-sell opportunities
* Understand how to position the full Ekco Services portfolio.
* Accurate Forecast Management and Reporting on account performance, risks, and opportunities to senior management.
Key Performance Indicators (KPIs)
* Account Growth: Drive additional revenue through upselling and cross-selling.
* Account Prospecting and New Business acquisition
* Customer Satisfaction: Improve Net Promoter Score (NPS) and overall engagement.
* Weekly CRM hygiene and business reporting
* Regular office attendance, 2/3 days a week per week as an expectation.
* Achievement of quarterly targets and KPI’s set by the business.
Required Experience & Skills
* 2+ years of experience of selling into SMB or mid-market segment.
* Technical awareness of Cyber Services and IT services.
* Excellent communication and interpersonal skills, with the ability to build client relationships.
* Commercial awareness and the ability to identify new revenue opportunities within accounts.
Benefits/Perks
* ☀️ Time off - 25 days leave + public holidays
* 🎂 x1 day Birthday leave per year
* 💰 Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
* 📞 Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice
* 🏃♀️ EkcOlympics - a global activity for fun!
* 📚 Learning & development - Unlimited access to Pluralsight learning platform
* 🌱 A lot of responsibilities & opportunities to grow (also internationally)
Why Ekco
* ⭐️ Microsoft’s 2023 Rising Star Security Partner of the year
* 🚀 VMware & Veeam top partner status
* 🏅 Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
* 🌈Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
* 🎉 We recognise the value of internal mobility and encourage opportunities for internal development & progression
* ✨ Flexible working with a family friendly focus are at the core of our company values