Job Summary
Medical Administrator / Receptionist
Neasham Road Surgery in Darlington
Maternity Cover – 22.5 hrs per week
Neasham Road Surgery are looking for a motivated, friendly and proactive administrator/receptionist to cover maternity leave. The successful candidate will be part of a friendly supportive reception team, acting as the first point of contact for our patients and meeting the high standards of care and service we pride ourselves on. We seek someone who is flexible, reliable and self‑motivated to complement our experienced and dedicated team.
Closing Date: Monday 3 November 2025.
Only successful applicants will be notified.
Main Duties and Responsibilities
* Deal with patients by telephone and face‑to‑face, projecting a positive and friendly image to patients and other visitors.
* Book appointments and arrange tests for patients, handle prescription enquiries and general patient enquiries.
* Provide high‑quality reception and administration service to patients, doctors, colleagues and other staff, multitasking with the ability to be compassionate.
* Carry out any other tasks allocated by management.
* Manage telephone service and provide an efficient telephone system, both during and after hours.
* Ensure the reception area is kept tidy and ready for use, and maintain building security knowledge.
* Process appointment requests from patients by telephone and in person, handling visit requests and scanning documents onto patient electronic records.
* Perform general data input, retrieve information and register new patients in computer systems.
* Support the Prescription Line by processing repeat prescription requests and scanning clinical documents into patient records.
* Maintain patient confidentiality and uphold all confidentiality policies and procedures, including the protection of personal and sensitive data.
Qualifications & Experience
* NVQ Level 2 and above in Customer Service or/and Business Administration.
* Computer certificate.
* 3 GCSEs Grade C and above.
* Experience of working with the general public, preferably within the primary health environment.
* Good IT skills, including experience with Microsoft Office packages.
* Experience of SystmOne system is desirable.
* Excellent verbal and non‑verbal communication skills.
* Experience of delivering a high‑quality customer service.
Person Specification
* Previous experience of working with the general public, preferably within primary health care.
* Strong IT and customer service skills.
* Experience of working with SystmOne system (desirable).
* Microsoft Office proficiency.
* NVQ Level 2+ in Customer Service or Business Administration.
* Computer certificate and 3 GCSEs Grade C+/.
Confidentiality
* Patients entrust us with sensitive information in confidence; staff must respect their privacy.
* The post-holder may access confidential information relating to patients, carers, staff and the business; all such information is strictly confidential.
* Information may only be divulged to authorised persons in accordance with practice policies.
Details
* Pay scheme: Depending on experience £12.47 per hour.
* Contract: Fixed term, 12 months.
* Working pattern: Part‑time, 22.5 hrs per week.
* Reference number: A5346‑25‑0004.
* Job location: 186 Neasham Road, Darlington, County Durham, DL1 4YL.
Contact
Assistant Practice Manager – Kathrine
Telephone: 01325 461128
Email: (contact information not provided beyond phone)
For further information or an informal chat, please contact Kathrine at the phone number above.
Additional Information
The surgery offers NHS Pension, Simply Health benefits, and a friendly working environment.
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