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My client is seeking an enthusiastic and capable IT Support & Administrator to join their team. This role offers a great opportunity for someone with a keen interest in technology and a proactive attitude to build their skills and contribute to a busy and varied IT function.
Working closely with the Data Analyst & IT Support Officer, you will provide day-to-day support to users across the business. This includes troubleshooting hardware and software issues, maintaining IT systems, and supporting the rollout of IT projects. The role also includes responsibilities related to fleet services and asset management.
Key Responsibilities:
* Provide first-line technical support to internal users
* Diagnose and resolve IT issues both remotely and in person
* Set up new equipment and user accounts
* Monitor and maintain IT systems and networks
* Assist in documenting support processes and updating helpdesk tickets
* Contribute to IT-related projects and system improvements
* Record support calls and manage hardware repairs
* Maintain stock of essential IT equipment and supplies
* Support transactional activities related to fleet services, ensuring KPI targets are met
* A genuine interest in IT and problem-solving
* Good communication skills and a positive, proactive attitude
* Strong time management and willingness to learn
* Basic PC literacy and analytical thinking
* Ability to explain technical issues clearly
* Educated to GCSE level or equivalent, including Maths and English
* Highly organised and able to work independently
* A structured IT qualification such as a Level 3 IT Support Technician apprenticeship
* Familiarity with industry tools, basic cybersecurity, and troubleshooting techniques
* A proactive approach with the ability to see the bigger picture
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