The importance of your role.
This is your chance to be part of something a bit different. You’ll be part of the most important aspect of our business – our customers. With your expertise and professional experience, you’ll provide excellent customer care that encourages customer loyalty. We believe this is a significant opportunity.
You’ll help our customers feel valued by offering great advice and caring service that exceeds their expectations. You will contribute to creating a friendly and passionate culture focused on doing the right thing for our customers. These efforts will help us become No 1 for Customer Care.
What you’ll be doing day to day.
Your friendly and professional personality will inspire your Optical team. You’ll share your knowledge to provide the best service and thoughtful customer care.
By maintaining a professional approach, you will ensure compliance with standards and procedures, while looking after our customers and our business.
With a practical approach, you’ll dispense safely, listen to customers’ needs, and offer professional advice.
How will you do it?
Getting to know our customers is essential. It’s more than providing information; it’s about engaging in friendly conversations and offering unique advice. Your reassuring and professional demeanor will create a memorable customer experience.
Understanding our business is crucial. You’ll be proactive in suggesting improvements and recognizing customer needs and feedback. Your first-hand experience will help us understand what our customers want and like, enabling you to make recommendations that enhance customer care and boost sales.
What you’ll need to have.
We’re looking for friendly, professional individuals who work well in a team. Our people are at the heart of our business. This role offers a great opportunity for personal development and learning more about our company, potentially opening further career opportunities.
If you are a qualified Dispensing Optician with extensive experience, that’s excellent. But we value the authentic you—the person behind the experience—as well.
Our Diversity and Inclusion commitment
Diversity and inclusion are central to our values. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer flexible working patterns to support work-life balance.
This role is subject to a DBS/PVG check. Boots is a Ban the Box employer and considers applicants with criminal convictions on a case-by-case basis. You will have the opportunity to discuss this with us before any decision is made.
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