Now Hiring: 3rd Line Service Desk Engineer
Cardiff (onsite)
Full Time - this role will run on a 4 days on 4 days off pattern
We're looking for a skilled 3rd Line Engineer who can take ownership of infrastructure, security, and support across a varied client estate. If you re comfortable with Microsoft environments, proactive about automation, and solid in backup and disaster recovery, this one's for you.
What You ll Be Doing:
Infrastructure & Microsoft Stack
Manage Entra ID, SSO, Azure, VMs, domain controllers, file servers, RDS.
Patch management across OS, apps and antivirus (Defender).
Ensure compliance with Cyber Essentials and report on system health.
Endpoint Management & MDM
Use Intune, Autopilot, Apple Business Manager, Manage Engine, MaaS360 (legacy).
Keep devices secure and compliant through patching and policies.
Report on endpoint coverage and daily compliance checks.
Automation & Scripting
Push automation using PowerShell.
Find smarter, more efficient ways to run systems and reduce manual work.
Backups & DR
Manage SaaS backup solutions.
Run DR tests (Azure failover, M365 restore, network failover).
Work with clients on recovery planning (RTO/RPO), and act as an escalation point during incidents.
Monitoring & Proactive Support
Proactively identify improvements in IaaS, SaaS, and network services.
Attend monthly client reviews add value, answer questions, and advise on upgrades.
Ticketing & Support
Handle tickets from start to finish: triage, investigate, resolve, document.
Collaborate with internal teams and 3rd parties when needed.
Develop knowledge base articles to improve support speed and consistency.
The absolute ideal skills mix would include:
3-5+ years in a, IT support or infrastructure role
Strong experience with Microsoft Azure, Intune, Manage Engine, and M365
AZ-104 certification (or working towards it)
Confident scripting with PowerShell
Hands-on with VMs, networking, security and DR planning
Good communicator, detail-oriented, and a problem-solver
If this sounds like it could be of interest to you please apply now for more details, thanks!