Company descriptionJob Title: Sales and Retention Advisor Location: Quorum Business Park, Newcastle upon Tyne, NE12 8EX Salary: £24,500 plus monthly bonus of £250 on average Contract: Full time – permanent - hybrid working Hours: 40 hours over 5 days a week, Monday to Friday shifts between 8am – 7:00pm and alternate Saturday shifts between 9am – 5:00pmHere at the AA, we’re driven to create confidence amongst drivers, and we’ll instil the confidence in you to sell or retain our customers, by providing the right products to ensure their peace of mind. In return for your hard work, we’ll reward you through our incentive scheme!No matter what the call, your dedication to the customer will ensure they have the right outcome, every time. You'll be working in a fast-paced environment, within a team that back each other and who set the tone for what our customers can expect from our iconic brand.Here's what we offer youFree AA breakdown membership from day 1Discounts on AA products including car and home insuranceEmployee discount scheme that gives you great discounts on healthcare, shopping, tech vouchers, holidays, and more Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family25 days annual leave, with the ability to buy holidayFree onsite parking and great transport links from the city centre (free shuttle bus service from Quorum Park and Four Lane Ends metro)Access to exclusive discounts on the Quorum Park app as well as regular business park eventsAccess to employee inclusivity awareness networksWorksave pension scheme with up to 7% employer contributionPlus, so much more!What will the role involve?Striving towards sales goals or retaining customers who are coming to the end of their policyEngaging with Customers and building confidence to deliver outstanding customer outcomes on every callIdentifying customer needs to ensure the correct products are promoted to them whilst resolving all queriesPushing for better by using resources, tools and systems available to offer the best customer outcomeMaintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer serviceWe’re looking for someone to become:A motivator- you’ll be motivated to meet goals and remain determined to achieveA socialiser: you’ll adapt your behaviour to develop effective relationships and be energised by social interactionA self-starter: you’ll be proactive taking pride and ownership in your workA composed operator: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectivelyApply now to unleash your potential!