IT Specialist / IT Helpdesk Location: Dunstable Hours: Full-time, Monday to Friday Salary: Up to £28,500 per annum (depending on experience) We are currently recruiting for an IT Specialist / IT Helpdesk to join our team in Dunstable on a full-time basis. Key Responsibilities: Provide first- and second-line IT support to users Diagnose and resolve hardware, software, and network issues Manage user accounts, permissions, and access rights Install, configure, and maintain IT equipment and systems Support day-to-day IT operations and troubleshooting Escalate complex issues when required and liaise with external providers Maintain accurate IT documentation and records Ensure compliance with IT security and data protection policies Requirements: Previous experience in an IT Support / IT Helpdesk role is essential Strong knowledge of Windows operating systems, Microsoft Office, and basic networking Ability to troubleshoot and resolve issues efficiently Good communication skills and a customer-focused approach Ability to work independently and manage priorities effectively Relevant IT qualifications or certifications are an advantage What We Offer: Competitive salary up to £28,500, depending on experience Opportunity to join a stable, supportive working environment Full-time, Monday to Friday role with no weekend work Career development opportunities for the right candidate If you have strong IT experience or can demonstrate good potential during the interview process, we would be keen to hear from you. Apply now by sending your CV