Your new company
My client is a global manufacturing business based on the Ellemsere Port Industrial Estate. The role is based in the Customer Service Team to support with a backlog of work and to cover several pre-planned holidays in the team! This is an expanding team who need technical administrative support with an immediate start!
Your new role
Sitting as part of a busy customer service function which processes technical sales orders in the millions per order, your role will be to support the customer account managers and representatives by picking up all the back office administration to ensure swift and prompt order management. You will be supporting with sales order inputting, responding to customer enquiries via email with regards to order updates, product queries, or order amendments. You will be responsible for other back office administration such as freight order claim backs, managing the electronic filing system, and escalating discrepancies as soon as they are identified. This is a fast paced environment which uses a SAP based ERP. You will be based on site full time in Ellesmere Port with access to ample free on site parking, excellent on site amenities and will be working 9am - 5:30pm Monday - Friday. Some flexibility around the working hours can be considered.
What you'll need to succeed
Whilst manufacturing or engineering industry experience would be ideal for this post, other industries will be considered as long as there has been a technical sales support aspect to the post. You will be using your strong administration skills on a daily basis to prioritise your workload to coincide with changing demands for customer orders. ERP system experience is essential for this post, with SAP being preferred, but all ERPs will be considered. Due to the intricacies of the orders and product numbers, you will have outstanding attention to detail and be able to catch errors before they make a commercial impact. You will be used to working with various MS Office packages, and feel confident working with MS Excel. Due to the location, this role does require someone with access to their own vehicle as it is not accessible via public transport.
What you'll get in return
This role can offer a stable temporary contract for 6 months, with weekly pay for your 37.5 hours from Monday - Friday, with preferred working hours being 9am - 5:30pm. You will have an ample hourly rate of £16.40ph plus holiday pay, which takes your total rate to £18.39ph. You will have access to free on site parking, excellent on site facilities, including a full service staff canteen, and modern office buildings.
What you need to do now
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