Operations and Sales Manager - Double Glazing Location: Welwyn Garden City. Hours: Monday to Friday, 8:30 am - 4:30 pm (office based) Parking available. About the Role Reflex Elite Windows is seeking an experienced and motivated Operations and Sales Manager to oversee the day-to-day running of our double-glazing business. This is a key role combining sales, customer service, and operational management, ensuring smooth delivery of projects from initial enquiry through to installation. Key Responsibilities Manage the full sales process: taking enquiries, preparing and issuing quotes, and closing contracts. Book in customer appointments, surveys, and installations with accuracy and efficiency. Act as the first point of contact in the showroom, engaging with customers and advising on product options. Liaise with customers via telephone and email, providing updates and resolving queries. Use window design software (Window Designer, Tommy Trina, or AdminBase) to create accurate job specifications. Supervise and support an assistant, delegating tasks to ensure smooth operations. Maintain accurate records of jobs, contracts, and customer interactions. Coordinate with fitting teams to ensure jobs are scheduled and delivered on time. Skills and Experience Proven experience in sales and/or operations within the double-glazing, fenestration, or home improvement industry. Strong telephone and interpersonal skills, with the ability to build rapport with customers. Competence in using industry software (Window Designer, Tommy Trina, or AdminBase preferred). Highly organised with strong attention to detail. Confident managing workloads, prioritising tasks, and supervising others. Proficient in Microsoft Office and general office administration. What We Offer Competitive salary (dependent on experience). Full-time, office-based role with stable working hours. Supportive and friendly team environment. Opportunity to play a central role in the growth and success of the business.