Overview IMI plc We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world - creating lasting impact for everyone. We design, build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science and Fluid Control, and Transport. Role Overview This position requires someone with a passion for administration who has experience in dealing with customers via telephone and email, managing a varied workload in an efficient and time sensitive manner and delivering the highest level of service to an industrial customer base. Key Responsibilities Duties will include but not be limited to: § Liaise with internal factories and manufacturers in Europe & UK to confirm the latest information regarding manufacturing times/issues and relay back to the team and customers. § Log new enquiries and acknowledging receipt of enquiry. § Give updates on customer quotes via email and provide accurate information. § Deal with incoming phone calls and emails, taking appropriate action. § Provide quotations for customers in line with agreed KPIs and as directed by the Team Leader. § Provide administration support to the Sales team as required. § Handle customer complaints professionally and escalate to a more senior Company representative where necessary, to ensure that customer and Company expectations are met. § Be proactive at all times in promoting the Company and resolving customer queries as efficiently as possible. § Operate to Company standards as defined by the Sales Engineering Team Leader. § Attend progress meetings as and when required in order to assess progress status and liaise with the customer as appropriate. § Scan and archive documents as directed by the Sales Engineering Team Leader. § Work to ISO / BSI standards and internal working methods and procedures. § Perform other such duties commensurate with the nature and level of the post as may be reasonably required. Critical Competencies for Success § 4 GCSEs including grade C or above in English and Maths or equivalent qualification or experience. § Demonstrable administration experience in an office environment. § Ability to build relationships with and gain respect of customers and other internal functions. § Demonstrable positive can-do attitude and ability to work calmly under pressure. § Excellent communication skills both verbal and written. § Excellent organisational skills. § Commitment to work to deadlines and determined to see a job through to a satisfactory conclusion. § PC Literate and experienced in using Microsoft Office, in particular Excel, Word and Outlook. § High level of attention to detail. Desirable Competencies for Success § Basic knowledge of using a Customer Relationship Management and/or Enterprise Resource planning system IMI is an inclusive employer; diversity is very important to us, and we want to receive applications from people from all backgrounds Click here to find out more about us.