PS Personnel are pleased to be working on behalf of our client, who is currently recruiting a Head of Customer Experience to join their team based in Great Yarmouth on a full-time, permanent basis. Reporting to: * Sales & Marketing Director Role Summary: * Ongoing development of an effective Sales and Customer Service function in order to support the Company’s targets. * Ongoing support to the Marketing and Business Development functions. Main Responsibilities: * Quality control with a customer-first mindset. * Sales and Customer Service team training and performance monitoring. * Supporting the implementation of new systems and processes. * Feeding the Marketing function with customer insights. * Feeding the Commercial function with customer insights – lost order reasons etc. * Sales and booked order reporting. * Creation and development of customer resources. Person Specification: * Evidence of success in a similar role. * Excellent verbal and written communication skills. * Strong interpersonal skills and the ability to build rapport and trust with customers. * A confident, professional and friendly phone manner. * Strong IT skills, Microsoft Office in particular. * Strong organisational and time management skills in order to prioritise workload. * A positive work ethic and a self-motivated, proactive approach to helping customers. * A desire to continuously learn and grow, taking advantage of opportunities to enhance professional development. Working Hours: * Monday – Thursday 08:30 – 17:30 and Friday 08:30 – 16:30 If this is a role you are interested in, please apply online ensuring your CV is up to date