Are you passionate about helping people and delivering outstanding service?
This is a unique opportunity to join a truly service-led organisation, supporting over 90,000 businesses and 13 million individuals across the UK and Ireland. As part of a rapidly expanding group with a £400m turnover, you'll be joining a thriving business with an impressive track record of year-on-year growth and ambitious plans for continued success.
As a Call Handler, you'll be at the heart of frontline service, working alongside experienced counselling and legal teams to provide crucial assistance to clients. You'll be the first point of contact, providing reassurance, support, and practical guidance to individuals reaching out.
This is a varied role, where no two days are the same. From handling inbound calls and live chats to assisting with service improvement initiatives, you'll play a key role in delivering a professional, high-quality experience to every individual you support.
What You'll Be Doing
Responding to incoming calls, live chats, and emails, providing empathetic and efficient support
Carrying out follow-up calls to offer continued assistance
Engaging with individuals experiencing a range of challenges, including sensitive and emotive issues
Conducting thorough assessments to determine next steps and ensure clients receive the appropriate support
Maintaining accurate, detailed case notes and following internal procedures
Supporting the wider team with administrative tasks and service development
Actively contributing to improving client experience
Participating in ongoing training
YOU?
A natural communicator with excellent listening skills
Enthusiastic, motivated, and eager to learn
Ability to work calmly and professionally in a fast-paced environment
Experience working in customer service, ideally on inbound phone lines
Comfortable dealing with sensitive situations in a non-judgemental way
Good IT skills, including familiarity with MS Office
What's in it for You
25 days' holiday + bank holidays, with extra days for long service
An extra day off for your birthday
Private medical insurance after 5 years' service
Enhanced pension contributions after 5 and 7 years
Profit share scheme
Free 24/7 onsite gym
Career progression opportunities with full training and professional development
Why Join Us?
This is a fantastic environment for someone who thrives in a fast-paced role and genuinely cares about making a difference. You'll join a supportive team where training and development are part of the culture, giving you the tools you need to grow your career. If you're driven, empathetic, and ready to join a business that truly values people, we'd love to hear from you.
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The Portfolio Group are acting on behalf of our client in recruiting for this position