Job Title: Senior Mortgage Collections Handler
Department: Financial Support
Location: Wolverhampton
Salary: £35,000 - £40,000 (DOE)
1. Do you have experience within mortgage collections, either Buy-To-Let, Commercial or Residential mortgages?
2. Are you responsible for the end-to-end collections journey?
If you answered "yes" to the above questions, then I would love to hear from you.
If you answered "no" to either of the above questions, I'm afraid this is not the job for you and there is no need to apply...
Job Purpose:
Provide expert financial support to customers facing mortgage repayment difficulties, ensuring regulatory compliance and delivering positive outcomes. Manage complex cases, support vulnerable customers, and mentor team members.
Core Responsibilities:
1. Follow company policies in customer interactions and arrears management.
2. Identify root causes of arrears and barriers to repayment through effective communication.
3. Manage end-to-end arrears process, ensuring compliance and fair outcomes.
4. Mentor and coach less experienced team members.
5. Process complex cases in line with policy and mandate levels.
6. Contact customers within aging caseloads to find solutions.
7. Support process improvement and maint...