Job Introduction
We are currently recruiting for a Trainee IT Support Technician to join our busy IT Department at our Head Office in Stratford-upon-Avon.
Working hours are 8:30 am to 5:30 pm, Monday to Friday, with a one-hour lunch break.
Role and Responsibilities
1. Troubleshooting & resolving 1st Line IT issues.
2. Setting up user logins for in house systems and creating ID cards for new staff
3. Closing down access for staff who are leaving
4. Logging and routing IT support calls
5. Ensuring the internal company directory is kept up to date
6. Administering internal systems to assist in the smooth running of the department day-to-day
Full training will be provided, but good knowledge of the following would be advantageous:
7. Windows 11 & MS Office 365.
8. iOS & Android.
9. An analytical approach to problem solving.
10. Ability to communicate effectively with IT users of varying degrees of ability.
11. Ability to work well as part of a small team.
What we offer
12. 25 days holiday plus bank holidays
13. Company Pension
14. Wellness Programme
15. Sick Pay
16. Group life insurance
17. Staff discount on car servicing
18. Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
19. Long service and loyalty incentives
20. Staff referral scheme
21. In-house, manufacturer & professional qualifications
22. Free Parking / On-site Parking
23. Company Events