Consultant, Business Analyst – Insurance Operations & Domain Solutions, Technology & Transformation
5 days ago – Be among the first 25 applicants
Connect to your Industry
Our insurance clients engage us to solve their most complex problems, helping them to shape and deliver a strategy in response to new competition, the increased focus on the Digital environment, and the rise of the number of InsurTechs revolutionising the competitive landscape.
Job Description
As a Business Analyst Consultant, you will be a key member of our Insurance Operations & Domain Solutions team, working alongside experienced consultants and gaining exposure to a diverse range of projects. You will have the opportunity to apply your existing industry knowledge and consultancy skills, while developing your expertise in insurance technology and transformation.
As part of the Insurance Operations & Domain Solutions team, you will work with a multitude of market leading teams from Deloitte to deliver value to our clients across the full delivery lifecycle, starting from strategy and proposition definition to detailed operations and tech design, and then through engineering and implementation to deliver for our clients. You will collaborate with industry experts and have access to a range of both internal and industry‑certified learning courses and qualifications.
We are looking for enthusiastic, passionate individuals who are driving change and real impact for the Insurance industry. An independent thinker who thrives as part of a team, with excellent communication and presentation skills, who enjoys solving new and complex problems and challenging themselves to work in new fields, contributing to market‑facing propositions, client engagements and internal initiatives.
Responsibilities
* Support the elicitation and documentation of business requirements through participation in workshops, interviews, and document analysis.
* Assist in the analysis and documentation of ‘as‑is’ business processes and systems, contributing to the identification of areas for improvement and automation.
* Support the definition of ‘to‑be’ business processes and system capabilities, working within established frameworks to ensure alignment with client objectives.
* Contribute to the development of functional specifications and user stories, working with senior team members to guide the development and testing of technology solutions.
* Assist in the creation of test cases and test scripts, and participate in testing activities to ensure the solution meets requirements.
* Collaborate with technical teams to communicate business requirements and support solution design and implementation.
* Support the development of training materials and assist with training sessions for end‑users on new systems and processes.
* Contribute to the creation of client presentations and reports, working with senior team members to effectively communicate project findings and recommendations.
* Participate in business development activities, such as supporting proposal writing and client presentations, to gain exposure to practice growth initiatives.
* Actively engage in internal practice development initiatives, contributing to the team's growth and development.
Professional Experience Needed
* Experience working as a Business Analyst in the insurance industry or a related field.
* Exposure to one or more of the following areas: General Insurance, London Markets, or Life & Pension.
* A foundational understanding of insurance business processes and systems.
* Experience in supporting the elicitation, analysis, and documentation of business requirements.
* Basic understanding of key insurance business processes within a specific line of business.
* Experience in assisting with the development of functional specifications and user stories.
* A demonstrable interest in emerging technology and trends in insurance and financial services.
* Strong communication skills and the ability to work effectively within a team.
* Proficiency in Microsoft Office Suite, particularly PowerPoint and Excel, with a developing ability to create presentations and analyse data.
* Understanding of risk awareness and mitigation principles within a professional setting.
Preferably You Will Also Have
* Experience supporting (consulting) bids, e.g. responding to RFI/RFP, and developing industry relationships.
* Industry certifications such as Business Analysis certification (Foundation / Practitioner / Professional / Consultant) from BCS, IIBA or PMI PBA or equivalent.
* Experience implementing AI‑driven solutions within the general insurance lifecycle (e.g., claims automation, fraud detection, risk assessment) is highly desirable.
Our Values & Culture
Deloitte drives progress by bringing together people with diverse talents and backgrounds. We lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. We create an environment where you can experience a purpose you believe in, be the best version of yourself, and grow both professionally and personally.
Hybrid Working Policy
You will be based in London with hybrid working. Depending on the role requirements, you may work in your local office, virtual collaboration spaces, client sites and remotely, with the flexibility to meet face‑to‑face when needed.
Key Details
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Research, Analyst, and Information Technology
Industry: Insurance
Equal Opportunity Statement
We are an equal opportunity employer and welcome applications from all backgrounds.
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