Description JOB SUMMARY The Program Director, SSVF, is responsible for the overall management and development of housing programs serving individuals who are homeless or at risk of homelessness within the program’s service areas. The PD facilitates day-to-day operations for participating households and referral processes, supported by the Assistant Director and Program Assistants. Working in close partnership with the Vice President of the Carolinas Territory and the Director of Operations, the PD ensures service delivery, program direction, and grant compliance. This includes developing, implementing, and monitoring the operating budget to ensure responsible financial stewardship and resource optimization. Additionally, to initiate community-based initiatives that promote service network accessibility to unsheltered veterans. The PD provides strategic leadership and advocacy, promotes service accessibility, and coordinates wraparound support within the community. The role includes operational oversight of all program functions, including recruiting, hiring, training, and supervising staff. The Program Director ensures the program operates and delivers services in accordance with current policies and procedures, contract requirements, and federal, state, and local regulations. The position also functions to develop and implement systems that provide key linkages for clients—beginning at intake and assessment and continuing through to the attainment or maintenance of permanent housing in their home communities. RESPONSIBILITIES: Program Oversight & Strategic Leadership Lead the planning, implementation, and continuous evaluation of Housing and Supportive Services programs, ensuring alignment with evidence-based practices and Veteran-centric care models. Serve as primary liaison between VOACC programs and funding/regulatory entities, including VA, HUD, and local Continuums of Care (CoCs), ensuring fluid and responsive communication. Ensure full compliance with federal, state, local, and contractual regulations, including SSVF program guidelines and CARF accreditation standards. Oversee program operations to ensure fiscal integrity, appropriate use of funds, and timely documentation of expenditures; report budget variances to the Vice President of the Carolinas. Performance Management & Quality Assurance Conduct regular monitoring and annual evaluations of program activities using established performance frameworks; implement corrective actions to mitigate risk and enhance service quality. Provide data-driven recommendations to improve program outcomes and service delivery for Veterans and their families. Ensure timely and accurate reporting through HMIS and other required systems; oversee monthly repository uploads and quarterly submissions to SSVF and other funders. Staff Supervision & Capacity Building Recruit, onboard, and supervise qualified staff across multiple service locations, including Team Leads, Case Managers, and Housing Specialists. Ensure annual performance evaluations and professional development plans are completed for all Housing program staff. Facilitate ongoing training in trauma-informed care, suicide prevention, homelessness response, CPR, ethics, and VOACC policies; maintain comprehensive training records. Client Services & Supportive Interventions Oversee intake prioritization and case assignment for high-acuity Veterans and families, ensuring timely access to services. Guide staff in delivering holistic, strengths-based services that promote housing stability, financial empowerment, health and wellness, and community reintegration. Ensure completion of initial assessments, three-month reassessments, and development of individualized Family Services Plans with measurable goals and follow-up. Community Engagement & Service Coordination Strengthen partnerships with CoCs, legal service providers, and community-based organizations to expand access to supportive services and legal advocacy for Veterans. Coordinate outreach efforts to meet program enrollment goals and enhance visibility of services across 61 covered counties. Engage clients, stakeholders, and community members to solicit feedback and foster support for program initiatives. Administrative & Operational Support Maintain accurate client records and program documentation in accordance with federal and VOACC standards. Ensure facilities and vehicles are safe, clean, and adequately supplied; manage lease renewals and expense submissions. Collaborate with Finance, HR, and Training departments to support budget planning, staff development, and operational efficiency. Additional Responsibilities Support fundraising and volunteer engagement efforts in collaboration with the Vice President. Provide oversight of shallow subsidy funding strategies and community-level planning. Coordinate integration of legal services for Veterans, including staff training and funding allocation. Perform other duties as assigned by the Vice President or designee. EFFECTS ON END RESULTS: Goals and objectives of the program are addressed, measured and reviewed. Planned services are delivered within the scope of the team’s resources and budget. The EPD ensures clients receive appropriate transition service plans, supports and follow-up. Client file documentation is complete and timely. Statistical information is documented and reported. Ensure effective programs services, and program operations are maintained. Ensure effective management and supervision of all staff and volunteers is maintained. Policies and Procedures are implemented. Sound financial operations are maintained. Programs and staff maintain positive, professional relationships and presence with clients and the local and professional communities. Preferred Candidate: Lived Experience (Preferred): An individual with direct experience as a Veteran, spouse, or immediate family member of a Veteran is encouraged to apply, as such experience may enhance cultural alignment and mission-driven service delivery. All qualified candidates are considered regardless of their background. Proven experience serving high-vulnerability populations Demonstrated leadership across multi-site operations Nonprofit financial stewardship, including budget oversight and resource optimization Relevant experience in homelessness prevention and rapid re-housing Qualifications REQUIREMENTS Master's degree in human services, social work, or related field Licensed Clinical Social Worker/ Licensed Clinical Addiction Specialist preferred A minimum of five (5) years proven working with homeless individuals and families including veterans is preferred. Including, three (3) years of supervisory and administrative experience. A minimum of three to five (3-5) years of experience in financial management to include: budgeting, financial analysis and managing/planning program budgets that adds to the net income of the organization. A track record delivering superior results, commanding respect and assuming leadership roles including understanding diversity, equity and inclusion strategies for staff, clients and programs. Ability to pay attention accurately and efficiently to details without losing sight of strategic priorities. Demonstrates integrity, strives for excellence in her/his work, and has experience of leading others to new levels of effectiveness and programmatic impact. Track record of effectively leading a performance - and outcomes-based program and staff; ability to point to specific examples of having developed and operationalized strategies that have taken a program to the next stage of growth Strong problem solving and execution skills. Strong PC skills in a Windows environment (i.e. Word, Excel, Power point and email) Ability to use independent judgment and address conflict and find resolutions. Excellent interpersonal, written, and oral communication skills. Bilingual in any language a plus.