Aquafax is the UK’s leading distributor of marine equipment, specialising in distributing the marine industry’s leading brands to our extensive customer base throughout the UK and Ireland. In this role, you will interact directly with customers via emails, phone calls, and in-branch contact to answer questions, provide guidance, increase sales, and enhance their experience with our company.
What we offer
* People First: We value our employees as much as our customers.
* Work-Life Balance: Flexible working options to support your lifestyle.
* Career Growth: Genuine opportunities for progression in a thriving industry.
* Passion for Excellence: Join a team dedicated to being the best at what we do.
Key Responsibilities
* Greet and serve customers politely, patiently, and helpfully from the moment they enter the branch.
* Work on SOP system and handle customer transactions.
* Deliver a balanced performance across key business metrics and KPI measures aligned with business goals.
* Collaborate with Sales, Purchasing, Finance, and Technical Teams to maximise customer opportunities and promote a customer-first culture.
* Assist in receiving deliveries and managing stock procedures.
* Keep the branch clean, tidy, well-presented, and stocked.
* Support the Branch Manager in maintaining and developing customer relationships.
Skills and Experience
* A passion for, and experience in, delivering excellent customer service.
* Previous experience as a sales advisor or in customer service.
* An interest in boating and/or knowledge of the Marine industry.
* Proficiency in Microsoft Windows and Office applications.
* Ability to plan, prioritise, and solve problems.
* Knowledge of SOP systems.
* Result-driven and highly motivated to meet and exceed targets.
Why Work for LKQ
* Competitive Salary: We regularly review our salaries to keep your earnings competitive.
* Enhanced Annual Leave: Enjoy a great work-life balance with plenty of time off to recharge.
* Exciting Career Growth: Unlock personal development and career opportunities across the UK & Europe.
* Pension Contributions: We invest in your future with our contributory pension scheme.
* Life Assurance: Providing financial security for you and your loved ones.
* 24/7 Employee Assistance Programme: Confidential support whenever you need it.
* Exclusive Gym Discounts: Stay fit and healthy with discounted memberships at top health clubs.
* Comprehensive Healthcare Perks: Access online GP, hospital plans, and other wellness benefits.
* Cycle to Work Scheme: Save money and stay active with tax-free bike purchases.
* Retail & Staff Discounts: Enjoy savings on popular brands and products.
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