Are you a commercially-minded relationship builder with a talent for turning customer loyalty into revenue?
This instantly recognisable brand is looking for a Retention Account Manager to own a portfolio of existing accounts, to protect revenue, reduce churn, and uncover hidden growth opportunities while delivering a seamless customer journey.
What’s in it for you?
* Work hours: Monday to Friday, 9am to 5pm
* Salary: £26,000 plus uncapped commission with realistic first year earnings of £38,000
* 31 days holiday, including bank holidays
* Holiday buy back scheme
* Free onsite parking
* Access to a company pension, life assurance, cycle to work scheme
* Enhanced parental policies
* Regular incentives, days away, and team building days
* Wellbeing programme
* Training and development opportunities, with access to Apprenticeships
* Employee perks, which include retail discounts
Retention Account Manager Responsibilities:
* Protect account revenue by monitoring account health and proactively addressing risks to prevent churn
* Strengthen client partnerships through regular engagement, adding value during every interaction
* Effectively and swiftly resolve issues as they arise, and identify issues before they arise
* Identify upsell and cross-sell opportunities within your portfolio
* Use your product knowledge and client knowledge to provide consultative recommendations and deliver tailored solutions
* Deliver retention strategies that reinforce loyalty
* Work with the internal team to deliver a first-class experience
* Record and manage account activity, using the CRM system to track activity and forecast performance
Retention Account Manager Skills and Experience:
* Previous experience in an account management or telesales role with a focus on retention
* Customer-first approach, always looking to enhance a customer's experience
* Proven success in meeting or exceeding targets and KPIs
* Confident communicator, able to influence and build lasting relationships
* Demonstrates strong negotiation, objection-handling, and consultative selling skills
* Tenacious, resilient, results-driven, with a positive mindset