Vertu Motors - Team Valley, Gateshead Vertu Motors is the fourth largest motor retail group in the UK with approximately 190 sales outlets nationwide, and as an acquiring business we are continuing to expand. In order to achieve that goal, we need to have a strong professional infrastructure in place to support our successful retail colleagues. As part of this expansion, we are looking for a paralegal to join our established in-house legal team. We are offering a basic salary up to £35,000 and a range of company benefits. You will be required to manage and respond to alternative dispute resolution cases, to provide a support service to dealerships on customer concerns and provide advice and assist with drafting responses to customers where required. You would receive support from the rest of the team but be primarily responsible for these areas. Ideally you will work from our Support Services Centre in Gateshead for 4 days a week with 1 day a week working from home, but for the right person we would consider a different mix. The key to your success will be your attitude! We look for passionate, hardworking people who strive to deliver great customer outcomes and support for our dealerships. The role: Drafting and managing responses to alternative dispute resolution requests; Drafting and managing responses to escalated customer concerns and disputes. In order to be successful, you will possess the following: Legal experience with a commercial approach; The ability to interrogate matters to ensure that responses are not only legally appropriate but also fit with the Vertu values; Confidence and excellent organisational skills in order to manage your own caseload and associated deadlines; The ability to provide practical and commercial advice within a legal framework; Strong interpersonal and team skills, and an ability to effectively deal with colleagues at all levels of the business that inspires trust and confidence. A knowledge of consumer law would be an advantage, but this can be developed in the role with the support of the legal team. We are proud to be the motor retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes: 25 days holiday rising with length of service - plus bank holidays; Access to our online rewards platform giving you cash back and discounts for multiple retailers; Preferential Service Rates; Colleague Purchase Scheme; Share Incentive Scheme; Pension; Enhanced Maternity and Paternity. If your application is successful, we will need to complete the usual employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check. LI-SP1