Head of Operations | Retail | Harrogate | c.£55k
Hybrid - 2/3 days on site
The Role
Reporting directly to senior leadership, the Head of Operations will own the end-to-end supply chain and operational strategy. This includes procurement, inbound logistics, fulfilment oversight via external partners, and delivery performance across multiple markets. The role requires a balance of strategic thinking and day-to-day execution, with a strong emphasis on building resilient partnerships and driving continuous improvement.
Key Responsibilities
Lead and optimise the full supply chain, from supplier management through to final-mile delivery
Develop and maintain strong, performance-driven relationships with third-party logistics providers (3PLs) and freight forwarders across international markets
Act as the primary owner of 3PL performance, ensuring service, cost, and scalability requirements are consistently met
Own operational KPIs including cost, service levels, lead times, and inventory efficiency
Identify and implement process improvements to support scalability and peak trading demands
Collaborate cross-functionally with commercial, product, and finance teams to align operational strategy with business goals
Manage forecasting, stock planning, and inventory risk to ensure optimal availability and working capital efficiency
Oversee contract negotiation and performance management of external partners
Lead, mentor, and develop a small, high-performing operations teamAbout You
Proven experience in a senior operations or supply chain leadership role, ideally within e-commerce or consumer goods
Strong track record managing and influencing 3PL providers and freight forwarding partners
Commercially astute, with the ability to balance cost control and customer experience
Comfortable operating in a fast-paced, evolving environment with a hands-on approach
Excellent stakeholder management and communication skills
Data-driven mindset with experience using KPIs and metrics to inform decisions
Experience scaling operations within a growing business is highly desirableBH36083