Customer Service Administrator ?? Redditch, Worcestershire (Office-based) ?? Full-time | Permanent ?? Salary: £28,000 per annum Are you an organised, people-focused professional with a passion for great customer service? Were looking for a Customer Service Administrator to join our busy Head Office team in Redditch. Youll play a key role in supporting customers throughout their installation journey managing communications, updating systems, and ensuring every customer receives a smooth and professional experience from start to finish. Key Responsibilities Act as the main point of contact for customers during their installation Provide excellent customer service with empathy, professionalism, and attention to detail Make daily outbound calls to customers and installers, responding proactively to any issues Liaise with project managers to ensure installations progress smoothly Accurately record updates, queries, and resolutions on our CRM system Track and monitor installation progress and complaint resolutions Process finance paperwork and collect outstanding balances when work is complete Support the wider customer service team to resolve any issues efficiently Communicate clearly via phone, email, and letter Maintain a professional and positive image for the company What Were Looking For Previous experience in a customer service or administrative role Excellent communication and interpersonal skills Strong organisational skills with high attention to detail Ability to manage multiple priorities and work well under pressure Confident using Microsoft Office and Outlook Experience with finance paperwork or cash collection Whats in It for You Competitive salary of £28,000 per annum Join a friendly, supportive, and customer-focused team Work in a fast-paced, rewarding environment where you can make a real impact Opportunities for professional growth and career development ?? Interested? If youre passionate about helping customers and enjoy keeping things organised, wed love to hear from you. Apply now to join our clients growing team in Redditch!